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Milgard Windows in San Jose, CADesign |
I was pleased!
Thank you for standing behind your promises!!! I would not buy anything else!
Very disappointing.
We had two sliding glass doors installed but they did not close properly. We called Milgard and scheduled a rep to come out. We found out that both had the tracks installed backwards. Although this had caused our installer additional time and our tenant to be present for the rep to come out, the Milgard Superintendent said that they have quality control but can't catch all the defects. When questioned that we would get two with defects, he said they have hired some new employees and maybe they weren't trained adequately! He said that the installers oftentimes took them out and reinstalled them properly. I asked him if that is their responsibility. When I reiterated my concerns about something being done he said this would be brought up at the weekly meeting and the supervisor of that shift would want to make corrections because of their bonus! No mention about wanting to get the problem rectified because that's the right thing to do! Seemed very blasé' and not very trained in customer service. He gave me the phone number of a manager who is in Hawaii to follow through with, not I'll take your name and number and have him call us to take care of our additional request. Very disappointing interaction overall.
In home service was great!
Service Tech called beforehand letting me know he would arrive early. He was professional and respectful. Finished the job quickly. New windows look great.
Very satisified with the service and guarantee
Very pleased that they stand behind their windows. I will continue to purchase Milgard windows just because of the guarantee as long as you own your home. Service technician was very nice and performed the work efficiently and quickly and very professional.Thank you Milgard.
Great service!
We had a window with a faulty seal, and it was replaced on November 11. The service tech came on time, was very knowledgeable, professional and efficient. We appreciated this and love our new, clear window!
