Milgard Windows in Portland, ORFrame Material Window Design and Style Privacy |
Milgard=Good Key Representative=Bad
Milgard team came out to fix a botched install job from Energy Guard Windows and Doors which reps for them. The team was knowledgeable and did a great job fixing the issues caused by a bad installation from their rep firm. They also went the extra mile to check and fix issues on the other windows on site.
Even though this service took forever to happen, once they got there the Milgard team knew what they were doing.
Fixed the problem!
Although the first technician out to our house did not have the right equipment to make the repairs, the second one was fast, effective and great to talk to as he did his work.
Quick, pain-feee repair
The process for getting two failed windows resolved at my home went flawlessly. From the initial contact to setting up the appointment to repair day. The actual repair went surprisingly fast and the outcome was what we wanted - new glass to replace the old that had failed seals. The only gig on the entire process was the time to wait for the repair. I respect that Milgard is busy but having to wait months for a date is excessive in my opinion. Very satisfied with the service and repairs however.
Installers were prompt and called before they came...nice touch!
The total length of the time I notified Milgard of the broken window to the time to fix seemed excessive (6 weeks+). I realize it takes a while to make the windows, but this was longer than it took for the entire window to be built, originally.
Other than that, it was a really good experience!!
Almost 2 months
From initial contact it was 2 months for the service call. Done in 45 minutes when he arrived. Fixed 2 window locks. Just a long wait.
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