Milgard Windows in Sacramento, CAUpfront Pricing Why 1st Windows Customer Service |
The reason for Milgard
The gold standard! There's a reason why Milgard may cost a little more than the average window. That's because they are quality windows and with that, comes a lifetime warranty. We've only had a few problems in the 12+ years we've had the windows, but their service was incredible! Highly recommend Milgard!
A bit less than what I wanted, but not bad.
We had two issues. One was a broken glass and the other was discolored glass. I submitted an online request and got a call back in about 3 days. The discoloration was covered under warranty. But the broken glass wasn't. I understand that Milgard's fine print says that glass breakage is not covered by the Lifetime warranty, and I can understand why it would be difficult to determine if the breakage was caused by the owner or due to defects. In our case, I was quite convinced that the breakage was due to some defect because I knew of no impact to the glass, and I also didn't see any chip or sign of impact where the breakage started. So I was a bit bummed that I had to pay a few hundred dollars for something I felt I didn't have to. But that's Milgard's stated warranty policy. So I'm not suggesting they did anything wrong. I just wish the breakage was covered in my case, that's all.
The service was scheduled about 3 weeks later (Christmas holiday time) and the service was prompt and professional. The service techs left some broken pieces of glass along the driveway and the sidewalk that we ended up having to clean up. A bit sloppy.
Otherwise, everything was fine.
Super service
The Service Tech was here on time and handled it quickly and efficiently. I can't say enough for his courteous attitude and friendly manner.
Great service
Todd was an amazing technician . Can-do, smart, nice.
Everything as promised
I wasn't there, but I am told that everything went smoothly and it looks great
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