Milgard Windows in Sacramento, CAUpfront Pricing Why 1st Windows Customer Service |
Long wait but worth it
Our original appointment for a window replacement was 3 months (!) after our call. Fortunately, it was the inner pane that was damaged, and we still had the outer pane in tact for protection from outdoor elements, which included el nino storms. Repeated calls resulted in moving the repair date up by 1 month. The service tech arrived on the appointed date and did a very professional job. We are pleased with the results so it was worth the wait.
Amazing surprise!
22 years a go we remodeled our home and Milgard windows replaced the original windows in our home (vintage around the early 70s). A sliding glass door was giving us trouble for the past two years. Hard to open and close and would no longer lock. Various repair folks looked at it and even a clerk in a local window shop that carried Milgard said that we would need a new door.
We recently attended a local home show and spoke with the same local vendor that we believed installed the windows. (The original installation was through a now deceased contractor). During follow-up the vendor recommended we call Milgard to see if a warranty would cover our issue. The rep on the phone from Milgard was very helpful; she had me look at the door while on the phone and describe various parts. It turned out that a lifetime warranty kicked in because of a manufacturer's defect in the rail and she scheduled a time for a repair to take place. A Milgard repairman came today and the new rail is bigger and better than the last one and the door slides and locks beautifully. At no cost to us!
Furthermore, our new neighbor tells us he grew up across the street from the Milgards..."good people, great family".
Thank you so much! We will talk about this a lot and spread the good word.
John and Cathy
The in-home service tech was super helpful.
great after the sale follow up
great after the sale follow up and repair.would not hesitate to recommend Millgard windows abd doors.
Craig
Great and prompt service
The service tech arrived on time, went to work and finished in about 15 minute - just a sliding door latch. He was very professional and efficient. Thanks Milgard!!
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