Milgard Windows in San Bernardino, CAWho to trust Architectural Detail Warranties |
Milgard's service was great
Milgard stands behind their warranty. Several of my windows have gone bad over the last 15 years. Milgard replaces them within a couple of weeks after my call. Their technician is very knowledgable and quick in replacing the window. I would highly recommend Milgard because of their warranty and customer service.
Installation service great. Not so with website
My initial phone call was not answered so I used the website and put in info. Received emails asking for the same info.After several emails order was placed. Need more coordination between web site info and whoever answers
Milgard lived up to all my expectations! Great customer service!
Milgard's lifetime warranty was a key part of our purchasing decision when we built our home. Now, eleven years later we were experiencing a picture window failure (internal off color clouding) and several other door and window "adjustment" issues. We called and they sent a tech to evaluate and measure for a replacement. He was very professional and took thorough notes. Once the window was manufactured three techs came on site (well scheduled so we could plan to be home) to replace the bad window and fix the other items. All three were polite, professional and represented Milgard well. They went right to work swapping out the window (it was a large picture window in the middle of a great room glass wall), protecting the wood floor from any ladder scuffs, etc. They replaced the runner on one sliding door and adjusted a casement window that had stopped locking. In total it was a good experience; we trust and recommend Milgard products and their support and service.
A job well done! Thank you.Peter
Good overall, but...
Customer support gave us initial pushback regarding our window warranty and what was is included. Not well versed and needed us to cite her our warranty details. Luckily we had it, but it is a pain to have to do this with every call to them.
Excellent
Service tech arrived promptly and completed the work quickly. It is wonderful to have doors that function now!
additional location information
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