Milgard Windows in Portland, ORFrame Material Window Design and Style Privacy |
Service was great, and technician was very helpful.
Chad did an excellent job installing the window replacement.
I had brand new windows put in 10/31/16. 2 panels were flawed so I told Erin from SCR before they left on the day of installation. Milgard called to set up appt to replace the windows 11/26/16. Chad did an excellent job replacing 2 panels of my brand new windows that were flawed. But once he put the windows in, both windows were again flawed so Chad arranged to have the windows replaced again. Milgard again called me appt was set for 12/15/16. Chad installed the 2 new window panels and this time the windows were good. Chad was on time, very quick and professional. I felt like he was an old friend because he had to come to my house twice.
Repair of door issues
We bought a home with that had the Milgard outswing French door installed and we have had multiple problems with the door. Beggining with the magnets for the screens on the sides, the handles being difficult to open, and the main door locks being difficult to work with and getting stuck.With all that said and from the understanding that the company is aware that this door has a few handling issues, Milgard and their repair/service techs have been very proactive with taking care of the issues! They always arrive on time, the repair technician are polite and most importantly they know how to make the repairs. They are always prepared with the tools they will need and they let you know how things are going. They will usually come out and try to fix the problem but if they need to order parts, be prepared to wait! I was told the parts come from Washington so it takes awhile to get in and then of course the scheduling of availability with the techs. Once the parts come in, they called to schedule the repair day which was a month out forus each time and they won't give you a time window frame until about 2 days prior so be prepared to work with their schedule. In the end, they were able to fix the issues and we are enjoying using the door without problems now. It's a great company to work with and their process is not bad at all. You just have to be patient and it will all be taken care of in the end. I love the Millard windows in the house and we haven't had any problems with those and I hope it stays that way!
As indicated, excellent service
Great work, right on time.
You have very good people.
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