Milgard Windows in San Jose, CADesign |
Willing to support customer but communications needs improvement.
While I was pleased with the willingness of Milgard to back their products with good support, I found that their system of communication between customers, call center and field offices was wasteful for them and confusing for me. Scheduled inspection after poor quality installation. Contractor fixed the problem. Tried to cancel inspection as work was satisfactory. Cancellation did not happen. Then, more that a month later, they showed up again. Tech was very confused. Need to revisit process to make it work better for all. Still this is much better than having to fight to get a company’s attention.
Excellent company.
We are very happy with Milgard. Their responsiveness and service from the time we first contacted them for an estimate, through the install, replacing the screens and replacing a window that was defective has been amazing.
The techs are professional and friendly. They arrive on time, usually at the earliest of the time window quoted. They work quickly so we have never been stuck waiting for hours.
We highly recommend Milgard to anyone looking for a very high quality window product.
Happy to have our patio door fixed
Excellent service
The technician let me know when he was coming by text and showed up on time. He was able to identify the problem immediately and fixed it in about 15 minutes. He even made a few suggestions about how I could adjust some of my other doors as the weather changed. He was very helpful.
Appreciate the timely updates
Easy response to request to fix a window, then timely updates on installation dates and times. Very satisfied.