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Milgard Windows in Riverside, CADesign Streamlined and Intuitive - The SmartTouch window lock mechanism is incorporated into the window sash for a sleek, low-profile design. It operates effortlessly. One smooth, single motion opens or closes the window, and locks it. No pinching, squeezing or twisting. The Tuscany and Trinsic locks offer a visual indicator that when the window is closed, it is also locked. The SmartTouch lock offered on Tuscany windows is unlike most locking mechanisms available today as it requires no squeezing or twisting to operate, making it ideal in universal design. |
first rate, excellent
We built our house in 1998. We installed Milgard windows. 36 of them. We had the Hunter Green on the ourside, which caused some overheating and warping problems on those windows in the direct sun. After 14 years, Milgard came in and replaced all the windows in the entire house. From our first phone call, they came to the house and checked the windows and always were professional, efficient, courteous and timely. Your service technicians were easy to work with. they gave us great customer service. We did not have to pay anything to have all these windows replaced.
Pleased with the quality of service.
After installation, we encountered a problem with one of the single hung replacement windows. When we closed the window, tt made a loud springing noise inside one of the tracks. The contractor contacted the company and we were called within days to schedudule a service call. The technician was on time and very professional, however, although he replaced the part in question, the problem still exists. We were told that the noise is a result of the way the window was originally framed, rather than a defect in the window itself. Don't know what else can be done at this point. Overall, we're pleased with the quality of the windows and the service.
In home service was great
I had a problem getting a call back on my first two calls finally went to the internet and entered my information. As soon as you had my information everything went excellent. the in-home tech did a grat job, was on time only took a short time to reolace pane. With any future problems I will just do it over the internet, and eliminate all of the frustration.
Had one problem
Initial call to fix window was very good. Appointment was set about 2 weeks out - ok. Some confusion ensued when I received an email confirming appointment, but received phone call changing appointment. when I called back to confirm I was told appointment was on. The next day when appointment was scheduled I called again and was told appointment was the new one two days later. Irritating. I then received a call right back saying my wife had requested a different time due to the eary morning schedule - this was totlly false and really made me mad. Ultimately the tech arrived on time for the new appointment and was able to replace the broken glass in less than 15 minutes. Good job.
Service and guarantee great
From immediate response to the professional who came out to replace a faulty window (10 years after installation) we could not ask for better service. We highly recommend Milgard.
