Milgard Aluminum Round Top Picture Window RTPW Reviews

The service tec was prompt, professional and informative. He made a great representation for Milgard.

I called for an appointment June or July 2017. I had several appointment times cancelled by Milgard; the window was replaced in March 2018. 8 or 9 months to have a window replaced is un-acceptable. Milgard had been more effecient in the past.

I made so many calls to Milgard, I cannot rate phone conversations.Cannot recommend Milgard anymore, except for the tec person.

The guys who came both times we very good at their job and professional

The tech was in the neighborhood and called to complete the service early with a polite phone call.

The In-home Service Techs were professional and got the job done in the snow. It appears the Techs were not given all the proper parts that may be needed to replace the window panel. They did not have a replacement gasket and ended up using the original one which was broken and torn over the years.I'm concerned that IT MAY LEAK in the future and NEED TO REDO the work.The process of getting an appointment took about six months, which seems far too long.

Excellent response to a window issue.Service technician was friendly and totally understood the issue.

Milgard needs to improve communication between the service techs and production. The service techs are very knowledgeable and sent multiple written requests to manufacturing over a period of over 6 months to resolve a grid discrepancy. When the tech returned with the parts requested, they were either incomplete of wrong. To make thing worse each return visit took 30 to 60 days. These delays could have been avoided if manufacturing would have read and fallowed the service technician’s request in the first place. These mistakes are costly and look bad for Milgard and the customer/contractor. I feel it would being the best interest of the management and the employees of Milgard to get back to the basics of customer service that Milgard reputation was built on. The failure to improve has only one direction and that’s going out of business.

Our service guy went above and beyond getting ourpatio door replaced. We were very pleased with theprofessional way he went about his work. Very knowledgeable. Bruce & Karen

Very impressed how quick the service was to replace the window and the gentleman did a great job! Thank you, Robert and Barbi Brown

service rep was great. very professional.

They were prompt, clean, well knowledged. We were very pleased with the replacement of the two Patio sliding doorsl

Thank you for such good service!

To get in touch with Milgard was a challenge. We contacted the company who did the installation Alexander Windows in Sep/2017 and Milgard didn't respond or create a case until Jan/2018. It was very frustating. I finally visited the office of Alexander Windows in early Jan/2018 and this office expedited our request. Once we had a case number with Milgard, the service was better and their response much faster and reasonable. Milgard service crew was awesome! They saved the day for this company, without the service crew's profesionalism this company is not that great.

Service tech were prompt and thorough. Also, cleaned well upon completion.

Very professional in home service tech. On time and and very skilled in repairs

When I called and told the phone rep what my problem was, I got direction so I could access the information that was needed in order to fix the problem. Once I had that information and called back I was given an appointment to fix the problem. The Service Tech arrived on time, was very polite and knowledgeable, and fixed the problem to my satisfaction.

We've had two windows replaced in 13 years. We are very happy when we had our home built that the Builder gave us a choice between Milgard and other window suppliers. Since Milgard had a lifetime warranty we thought it would be the better way to go. It was. We have very large windows and if we had to pay for replacement of them it would cost us a lot of money. Customer service and the installers were very Professional.The one Improvement I would make is when submitting a claim online they ask for an ID number on the window, which is impossible to find. Even with instructions online you cannot read what is on the window.

Only a couple of our Milgard windows have required replacement in the 11 years we've owned our home, and each time service was needed, Milgard quickly responded to our requests and was always on time. Thank you Milgard.