Milgard Aluminum Round Top Picture Window RTPW Reviews

One of our large double-pane Milgard windows developed several streaks and some fogging between the panes of glass after 11 years. Technicians arrived on time (and even called 10 minutes out) with replacement window that fit perfectly--total time from technicians' arrival to departure after job was professionally completed was 11 minutes. And no messes to clean up--technicians wore shoe covers in the house and took the old window with them.

Many years after buying all the frames and windows from Milgard the panes needed to be replaced due to the salt in the air from the ocean. No questions asked and they were all replaced! Great service!!

I have nothing but praise for the efforts exhibited by your service representative, Mario. This is his third visit to my house to correct what should have been a simple the deadbolt issue. On two separate occasions on the day that the service was scheduled to correct the deadbolt, the service call was cancelled with only an electronic notification of “product not available.” With a last minute cancellation, I would have expected a phone call and some explanation. On the most recent service call, Mario was provided the correct hardware and after 4 months that issue is finally resolved. There is one more issue that has been pending since the initial installation, which is yet to be resolved. In October when the set of doors was installed ;there were two, be they small in size, gouges down to the medal on the top faceboard above the door. Both technicians who came took pictures and submitted them for review to determine how to resolve the paint repair sutuation. In December I spoke with your Temecula office and the lady said they were working on how to correct it and would get back to me. No one ever call back. I presume that the service calls—in Jan & Feb which were canceled—would address this issue. But when Mario cameos February 28th, he advised that touch up painting was handled separately by an individual in the office. So I again called your Temecula office, they had no record of this punch-list paint repair item. Your receptionist asked me to take a picture of the gouges and email it to show the damage, which I did. I asked for an acknowledgment of receipt, but so far no response. I trust this is something that can be resolved in the near future.

Friendly technicians. Good communication. Excellent resolution of my problem.

I had 2 new french doors installed. 1 closed fine; the other wouldn't close. The tech fixed the one, adjusted the other. Now the "other" door won't close. It'll be 3 weeks before they can come back to fix. Unacceptable to have new doors that are unusable.

Our Milgard windows were installed over 9 years ago, and Milgard did not disappoint and followed through on their lifetime guarantee promise when one of the windows needed to be replaced.

We would definitely use Milgard again for our next home.

I submitted service request through online at Milgard website on 1/15/2018. My windows are installed in 1999 by the builder and I have life time warranty. Balance was broken on one window. I did not hear from their customer service representative for more than a month. I called customer service dept. in February, asked why am I not getting any contact, I was told that they have to order the parts. They said that they have to order the balance because our window is old. Weather in Colorado was very cold below zero degrees. Two months wait was too long. Finally, Service man came to fix it on 3/6/2018. The technician was very knowledgeable, kind, he checked all other windows in our house, explain all our questions in our level to understand. I leaned a lot from him about windows. I felt I waited too long but it was worth it when I met this technician.

Our large sliding glass door had come off the tracks and it took a lot of technique and strength to open/close the door. After the repair, the door opens and closes so smoothly! I want to commend the entire Milgard service team...from email responses, to phone coordination, to the outstanding service persons' attitude for getting our door rolling properly!!! The process was truly professional, and even though the repair was more complex than anticipated, the service rep did an amazing job of keeping us informed of what he was intending to do, with an estimate of how long it would take! This is the kind of service that will keep us using Milgard for all of our future home window/door remodeling!!! Thanks Milgard

Helpful and professional technician, good tech service overall. Primary issue is Milgard only has a couple people in my market and they are busy. It took weeks to get an initial call after I contacted Milgard via the website ( I was told to expect this in the online reply). It took a couple weeks to get a tech to the house, and a couple months to start the work (warranty glass replacements needed to be ordered). Still in process, it's going to take 5 months from the time I contacted Milgard online.

The best decision I made in 1995, when my home was built, was to have Milgard windows installed. The product is excellent and when I require service their performance is outstanding.

We recently had 4 windows replaced. The tech team were right on time and were in and out in an hour and a half.

Millard windows are the best. Well built and backed up with an excellent warranty. They add beauty and make our home quiet, warmer in the winter and cooler in the summer. We recommend Millard to alll our friends

Why would anyone buy anything but Milgard? Windows are beautiful and with their lifetime guarantee - they will always be beautiful. Service was great from start to finish. Tim was prompt, friendly and he knew exactly what he was doing.

Very pleased with the customer service I received, both in person and on the phone. Takes awhile for an appointment but overall a good experience.

Jose, quickly replaced the window unit and adjusted the sliding screen door lock. Fast, efficient, and excellent workmanship.

We needed a window replace due to moisture between the panes of glass. Our service representative was kind, considerate and replaced the window in a short amount of time. He checked with me a number of time during the process - great service.