Milgard Aluminum Full Circle Picture Window Reviews

Fogs every morning.

Service was perfect. HI would highly recommend this service.

First contact with Milgard for warranty service was June 2017. Finally, failed windows were replaced on March 12, 2018. Installers were excellent. Milgard's response time very poor.

Tech called before arrival and arrived exactly on time. We are very senior and he immediately helped to move a recliner out of the way. Then he literally attacked the job. Removed two window assemblies, cleaned the frames, put new sealant tape in, lightly tapped the new assemblies in, then washed the windows. I think he was complete n 15 minutes. He was very friendly and really explained how the windows failed. He knows his product and he is a master craftsman. For Milgard: This is the second review request. What happened to the first one I submitted??

I bought these windows, excited about the warrantee...they turned frosted and cloudy on the sides of my home that receive direct sunlight. I have had 2 services that have had the "wrong sized" windows on the truck. Today I had a NO SHOW for service. No call, no explanation. When I called, I was told they knew the service date would not be honored because the window size in not available. No one bothered to call me before I had to take my 3rd day off from work to be here. I still have no resolution and the windows are still needing to be replaced. UGH!! The worst service ever!

We needed to have a window replaced. That went great. But we are also trying to order and pay for replacement screens. This has been agonizing and we still have not been able to place an order after trying for months to get a quote.

We were scheduled several months out from installation for our initial service on our brand new door. The door would not glide smoothly. At that time the technician determined that the screen that came with our sliding glass door was damaged or defective. He said he would get a new one ordered. This was October 2017. We received a phone call from Milgard telling us that our screen would not be installed until either January or February 2018. That time came and went and I was informed that it would now be March. I had informed the service department multiple times that service had to be on a Friday or Saturday due to work constraints. I received a phone call telling me that my appointment was scheduled for March 20th, a Tuesday! I called and told them, no, it has to be a Friday or Saturday. The female that I spoke to said there was no mention in the records that I had requested those dates. Right, that does not surprise me. I just received an email that now says I have to wait until May 18th, two more months! This is rediculous. We order the door in July. Ten months later we will get our screen??!! There is not one person in the customer service department that gives a darn either. I asked to speak to a supervisor and I was told that they were busy and would call me back. Well guess what, no one ever called me. This is the very LAST time that we will ever buy Milgard anything. They have the worst customer service I've ever experienced.

As above, very professional, and great quality and level of service

It took me over six months for someone to finally come to my home to review my problem and then when they came here and they repaired the problem and caused another problem After they repaired the problem my door no longer slid smoothly and blocked smoothly and my screen no longer lined up properly and was scraping in its track This service man attempted to repair it and said OK try this I tried it several times that I should know this does not slide properly shall after several attempts to repair the problem it finally was satisfactory still not the way it was originally I’m in business myself and if I told my customer she wouldn’t be six months to come out and service to a problem I would be out of business I can’t believe it took six months for someone to come out to my home in service my door I would never recommend you to anyone

Thank you for your excellent service . Everyone was awsome, knowledgeable and reliable.

Wait time for replacement windows was around 4 months which is a bit long Service tech was great.

We had Milgard installed over 15yrs ago when we 1st moved in. Overtime our sliding door got really hard to open and close so we called Milgard. They replaced the track within 15 minutes of their arrival no charge . While he was here we asked about our front window that had some discoloration. He said it would be replaced no charge. Two weeks later they did it. What a company!!! Highly recommend them.

Milgard refuses to publish a critical review of their service.

I had to wait 2 months from the time I called my installers to report the damaged windows to getting Nick out.

I reached out to Milgard direct after not getting any calls for one month. My installer told me that Milgard will call me in 2 weeks. No calls ever came.

From the time I reported a warranty issue, it took about 6 months to get the problem solved. The good news it that when solving the one issue, the on site service reps went above and beyond in inspecting and rectifying issues throughout all the windows in my house.

The techs called to see if they could come early and finished the repair quickly. Very professional. The service rep was able to find my file despite my inability to find the serial numbers on my windows. My only issue was the their response to my email message sent via their website was just an automated reply. After a week I contacted them again and was able to schedule the repair. I did state that the repair was NOT an emergency, but I'm not sure if they forgot me. In any case, I am very happy with both the product and the service. The oldest Milgards were installed here in 2001. I have have very few service issues, but they were all handled very well.

Goldfinch was not the cheapest company we talked to and they were worth the extra cost. Kevin was down-to-earth and informative. He had a wide range of products, responded promptly, kept his promises and was a pleasure to work with. The installers were professional and responsive to our questions and were clearly experienced installers.

It is based on their skill and experience, coupled with Goldfinch's over 100 years in business that we selected the firm for our new windows We are pleased with our experience with Goldfinch and would readily recommend them to others.