Your representative was very good and represented the company in a quality way.

Our windows were purchased in 1994 and we had no documentation as the builder installed them. Millard reps verified that we were the original owners and sent very professional installers to take care of replacing two windows which had lost their seal. Milgard employees are very courteous, helpful, and pleasant to deal with. The widows are excellent and Millard will stand behind the as long as you own them.

1.Service men didn't replace the sliding door glass, they said its not going to resolve fogging issue. I wasn't happy with that.2. Another window was not opening, so they replaced the lock. They did worked on it, but it's really hard to open.

we had been unable to use our doors for several weeks because we were not able to lock them properly. Glen came out and changed a screw and made an adjustment and now we are back in order. We did not know how much we missed using the doors until a couple of weeks had gone by. Ugh! It was so nice that Glen took very little time to repair them. THANKS GLEN!!!

They were on time and did it right! Excellent experience!

It took a while to get an appointment after I had filled out a service request online, but once the appointment was set, great service!! Thank you!

Milgard is the best product on the market with the service to match. Thank you for committing to making a great product.

The technician was polite, knowledgeable and very caring. He was able to come in (and took his shoes off without my asking) and replace the leaky window and was done within 15 minutes.

Milgard is awesome. So glad we got all our windows from you 10 years ago. Well done!

Jean-Luc

Twice I had to wait over 25 minutes to speak to your san francisco rep.

Steve told us about when he would be there and I mentioned I had to leave to pick up my kids from school at a certain time. He came while I was gone and waited for me to get back. I was so thankful that he waited. I thought he was very understanding. THANK YOU!!!

We have had difficulties with one of our three retractable screen doors from the time it was installed. It took us several phone calls to get on a list for service, and then it was 6 months before a tech could get here. Our first tech, Bob, "fixed" the door, which then broke again within 3 days because he removed what seems was a crucial element of the door. We called again for service, and after several phone calls over several weeks, we received an e-mail that we were scheduled with Alex. Alex was very professional, called before coming and seemed very competent in diagnosing the problem with the door. He ordered a new door. We waited again, but received no follow-up on when service would be. Called and got McKenzie, who said she had ordered the door and that Will would be out to install it. Will called several weeks later when he was on-island telling us that the door had not arrived and that he would not be coming. But, Alex should be back in 2 weeks. We waited 2 weeks and had heard nothing from Milgard. So I called. I talked with McKenzie again. She forgot to call or e-mail us that Alex was scheduled for the next day. Ooops! But, no problem because we were talking now, right? Right. Alex called the next day saying that the wrong door had been ordered. He wouldn't be coming. So, 9 months after the door was installed, Les came out to make it work. He called ahead and was very professional. Even though he had just completed his Milgard training and had never seen one of these doors, even though the replacement door was a slightly different size from the original one, Les worked through it on his own and made the door work. I was impressed. So, hurray for Les. I hope you appreciate him. We sure do!

Milgard was on time, fast and quality work. Thanks for the quick service!

We bought a home that had seen some serious neglect from the previous occupants and nearly all of the windows were in poor condition. We called Milgard and they propmptly came out and replaced all of the bad mechanisms and got them in excellent working condition. Excellent company to work with.

Thank you for sending such a prompt and professional technician. I am always impressed when people say what they'll do, and then do what they say.One window had not worked properly for quite sometime. The tech came in, made a couple of tweeks and fixes my window was back in service. My larger window, of greatest concern, was about to fall out completely. He went to his truck, retrieved some parts, made adjustments and Boom, there it is! I am so happy and grateful to know I can go to bed and my home is secured. Thank you Milgard. LM

He was quick and professional and very congenial. He knew what he was doing and we talked shop as he quickly replaced the two windows that had leaked and corroded inside. I will be replacing my old windows that didn't get replaced with Milgard in my remodel 10 years ago. They are beautiful and make a very strong improvement over the old windows and any other windows I've seen. Thank you for your quality and standing behind your product.Sincerely,Vance Frederick

Jaime was super fast and did the replacement in minutes. Couldn't ask for quicker and better service!

I bought Milgard windows for my second home because they stand behind their life time warranty and have great customer service support.

Repairs made in minutes. All other thing does as well...silicone spray, shared tips for maint., kept thing neat, was careful of the surrounding area, looked presentable, talked clearly...visit was as perfect as I could ask.

I will not buy any other kind of windows other than Milgard this company stands behind its product and quality.And the lifetime warranty is the real McCoy.

On time lots of notification and great execution.

The installer was professional and courteous. He was on time and completed the job quickly. I would highly recommend this service.