Milgard Aluminum Full Circle Picture Window Reviews

Over a month ago, in February 2018, someone shot out one of my 16 Milgard fiberglass windows with a pellet gun.

I called a local ABQ NM Milgard retailer to ask for replacement of the window. The Milgard retailer told me to call Milgard Warranty Services.

I called Milgard Warranty Service at its Colorado center in February. I spoke to a young man by the name of “Clark”.

“Clark” told me I would have to pay for the new window because my Milgard Warranty does not cover for such damages. I agreed to pay for a window replacement, as long as a Milgard tech did the work so it would not violate the terms of my Milgard Warranty.

I also requested the Milgard tech who would replace the shot-out window, to ALSO replace the broken plastic rollers on the bottoms of my Milgard slider windows.

“Clark” agreed that my request for new rollers was a proper Milgard Warranty Service, and such services would be scheduled.

Yesterday, March 16, 2018, “Clark” called me. He told me I would have to make personal arrangements with a local Milgard retailer to replace the shot-out window.

And, he told me that Milgard would mail the replacement rollers to me and I would have to install them myself. I told him there is NO WAY that I would perform this roller replacement Milgard Warranty Service.

Later on the same day (March 16), “Clark” sent me an email which states what he told me during our phone conversation, with a link to Milgard DIY video on how to install the new rollers.

I will again contact the local ABQ NM Milgard retailer regarding the replacement of my shot-out window.

I will NOT self-install the broken rollers on my Milgard fiberglass slider windows.

I need and WANT a responsible Milgard Warranty Service MANAGER to call me ASAP regarding this review.

Our first call to Milgard was in August 2017. It took until November to get 4 of 6 windows replaced. The other 2 were the wrong size and were not replaced until March of 2018. This was 7 months after the first call.

All staff contacts were very professional, helpful and friendly. The installation crews were really great and each time completed their work in under one hour.

3-4 months to make a window seems a little excessive.

Thank you now our windows open

Over one year dealing with this issue and not yet resolved.

It took 2 years to resolve this issue.Lifetime guarantee .Almost a lifetime to get it .

The only reason I can't give a full 5 star review is because of the extended period of time it takes Milgard to respond to the initial contact and then the extended period of time to be put on their schedule after they have responded.However, the customer service technician was outstanding: called ahead to confirm he was coming, was polite and professional. Did a perfect job, did not leave a mess and even moved the furniture back in place after he was finished. I used to run customer service departments for large homebuilding companies in SoCal, and your representative was exactly the kind of person I always looked to hire. Represents your company extremely well.

We had our Milgard windows installed well over 10 years ago, and recently 3 of the window seals had broken, fogging the glass. We called to schedule an appointment to have them replaced. The call with the Service rep was quick and painless. Our appointment was scheduled, and our technician, Jaime, arrived within 10 minutes of the start of the 2 hour window. He was friendly, quick, and professional, and did not mind that my dog wanted to say 'hello' before she went off to mind her own business. His work was excellent. I couldn't have asked for a better experience.

Chris arrived on time and despite facing an outdated sliding glass door, managed to modify the door so the new latch would work. We're very happy with the results.

On time, professional installers. Easy to schedule. Great windows.

More than half of my windows in my new home had defects. There were roller marks between the panes of glass. Windows were identified 1 year ago for replacement. Just got the last replacement window yesterday. One year later and at least 5 trips to the home due to not bringing right size, right type of window. Every time an error was found, it took months to get on the schedule for a 2-person crew to complete the install. You don't know the 2-hour window until a couple of days before the install so you have to take leave from work to accommodate. More training is needed at warranty office to research builder specs and order the right size and type of window. A 1-800 number would be nice as I was on hold and managing phone calls for at least 30 minutes repeatedly to schedule the install. For a problem this big, there should have been a supervisor or manager to personally walk the property and oversee the order and the install. I had to do that oversight which took me hours to manage. Last door install resulted in damaging my ceiling so I will also have to touch that up. Impressed with warranty commitment but definitely not impressed with lack of crew availability to service Colorado Springs.

My appt was from 2 30 to 4 30. The installation men told me at 5 30 they are running late. Milgard is scheduled to many appt in a day. The installation men did a great job and very professional. I would not recommend milgard as a window company!

Turns out it only took a few minutes for the technician to fix the problem window. No replacement required.

12 years after building our house I needed 2 windows replaced. I cannot believe how easy and efficient the process is to get this done. Everything is done on line through the website with easy step by step instructions and then the appointment is confirmed by e-mail with options to contact someone if you need to! Great Service!

Two guys, Aaron & Nick came to replace our 5 smokey windows last Thursday, March 8th. They were on time and very quick to do all work. They have replaced 5 windows and fixed other windows which don't slide well.This is our first time to have this service in 14 years since we owned the house.We should have done it much earlier. We are very pleased that we finally did it. Thank you very much.