Milgard Aluminum Half Circle Picture Window Reviews

Easy process, everything was smooth, on time, and well coordinated. thank you!

I had a pretty substantial issue with the fixed panel on a 10 year-old sliding glass door. I filed a warranty claim on-line, and received a call within a few days (it could have been the next day, I don't recall) to schedule a service appointment several weeks later.

The service tech showed up within the scheduled time frame, called ahead to let me know he was coming, and worked quickly. I think the issue was bigger than he had been led to expect, but still took care of it far faster than I expected.

The technician was very knowledgeable, explained the issue and then fixed it. Thanks

Awesome service, promptly on time ! And problem resolved in minutes.

My general attitude towards surveys is that "the world has gone survey crazy". As such I will only provide ratings and a review if the service call was either very bad or very good.Today's service call was in the Very Good category. The serviceperson called ahead to say that his last appointment ended sooner than expected, and was it alright if came early. It was and he was able to quickly complete the repair, and in particular offer cleaning and maintenance suggestions for the Milgard windows installed during the past year. I was impressed.

This is the second window that they replaced without any hassels.

Only problem was, it took 5 months to get the proper window in, so it could be replaced.

Some initial hiccups. Long hold time on phone, and not everyone who initially answers know what jurisdiction Fresno falls into. Used to be Hollister but was changed sometime back to Simi Valley, but a couple of times was mistakenly transferred to Hollister then had to be switched to Simi Valley and couldn't be bumped to the front of the phone hold system meaning waiting an additional 15 or 20 minutes to speak to someone about my problem which I had already waited on hold that amount of time to speak to someone at the wrong office. Also, first scheduled service call the wrong glass was ordered when I double checked with the customer service person on the phone about making sure to order the correct obscure glass. She had assured me she saw the original order and type of glass but when the repair guy showed up, it was clear glass. Had to reschedule for a month later. No big urgency, just wondered how the correct glass was not ordered properly in the first place.

The technician had excellent customer service with a wide range of knowledge of windows installation and repair !

The Milgard service professional was very knowledgeable and helpful. It's nice to have repair guys that actually know how to install the product and fix it when its broken!

Windows needed replacing. Milgard stood by their product and replaced the windows.

The 2 man team was prompt and fast and did an outstanding job.

Great Job!Thank You!!

I would love to write about the excellent quality of my Tuscany windows, but that's not the case! If my windows had arrived in perfect condition, as I expected, I would not have needed to request service for a clean and proper finishing of the trim and outside frame. When they came to the house 6 weeks later, the gentlemen were highly professional, friendly, clean and efficient. They apologized for my inconvenience and agreed that they would not have needed to come if the original product was crafted with the quality I expected from Milgard.

Our service rep, Robert, was very professional and efficiently replaced the window side of our slider. It was covered by the Milgard lifetime warranty without any question or hassel. We were very impressed with the entire process.

Service tech arrived within timeframe. We mismeasured window by 1/4" too small, but tech still able to make it work.