Milgard Ultra Picture Window Reviews

I purchased a sliding patio door from Milgard. It came with a screen. The screen was defective. This door was purchased last summer and as of February 16, 2018 we still do not have a screen door. I'm now being told it will be March 20th!! This is so rediculously unbelievable. They don't care about us because our purchase wasn't thousands of dollars. But $1,200 or $1,300 Is a lot to us and we deserved better treatment than this. This will be our last Milgard purchase.

Our experience with Milgard was HORRIBLE. First of all, they ordered the wrong windows for our entire addition and bathroom remodel and then tried implying that Home Depot mismeasured the grid placement which was inaccurate. They then picked up the windows for the addition to replace the grids and then made us wait yet another month for the replacements which significantly delayed our Construction. They literally just replaced our bathroom windows this morning- 5 MONTHS later, for two small bathroom windows!!! Buyers be wary. By far the worst customer service I have ever experienced!!!! Never. Again.

On time, clear explanation, understood details, did not hesitate and completed quickly, very safe, cleaned up very well. Very professional and good communicator.

As always, the technician was friendly, quick and efficient.Our only disappointment was that for the 2nd time the glass that needed to be replaced was not in stock. We are now scheduled for the 3rd time to have it replaced.

I had a window where the seal had failed. I contacted Milgard via the internet and within one to two days I was sent an email with a date and time for service. The first date did not work for me so I asked if there was an alternate date. Milgard quickly offered another date and that was acceptable for both of us. I did not physically talk to a representative but in this case it was not necessary. The work was professionally done and I am completely satisfied by all aspects of this request and installation. Lastly, there was no cost to me and the Milgard warranty was honored without question.

Thank You Milgard, the workers were Professional, Courteous and efficient.My next windows will be Milgard !!!

A+

The phone rep worked with us to find the needed documentation of our being the purchasers of a window that had begun having water between the panes 22 years after installation. The repairmen were friendly, fast, and you’d never know the window isn’t the original.

Did a complete quick and efficient job. Very nice and friendly. Kept everything clean.

We had a sliding glass door replaced and when I asked the tech to check the dining room windows, he did so plus measured them and submitted the service request. Very pleasant to work with. The office did get back to me and it would be four months before I could be scheduled. It wasn't a hardship but seemed like a long time. Today's tech explained the backlog problem in 2017 and advised that has been taken care of. We will be replacing windows and sliding glass door in my daughter's house and will use Milgard.

I had a very positive experience with Milgard. They give excellent customer service and excellent after sales service. Anytime you call them they are happy to serve you. I would recommend Milgard for excellent customer care.Thanks so much Milgard.

Milgard's window guarantee is wonderful. We really appreciate the professionalism and prompt response from the company.

First call was on 12/5/17. Very difficult to get through. Appointment was set for 2/1/18. The tech arrived on time but had the wrong glass size. The new appointment was made for 3/15/18. I had to call back and complain. It was re-scheduled for 2/15/18. The technicians did the job in 20 minutes.

I was recommended to purchase milgard due to their excellent customer service. I am not disappointed. They did an excellent job. Thank you,

Update on what I wrote last November:New replacement doors were ordered. It took 3 months for them to be delivered to our house. Imagine my frustration that they are the wrong size. The Sacramento contact person has not taken or returned my call yesterday or my call today. I stand by my previous comment that I would rank Milgard service with a zero if that was an option.

**From November 2017The service we have had from Milgard since February 2017 has been terrible.

Before they failed, we were happy with our Milgard exterior doors. However, they have caused major problems the last 8 months. Multiple service appointments all yielded no fix. It took a call to one of the VP's in August to finally reach someone who seemed interested in a timely resolution. I left dozens of messages for my contact person in Sacramento during the month of October but she never returned any of my calls. She finally called me two days ago after I mentioned to the receptionist that our only alternative was apparently to sue the company. We still do not have the promised new doors, and furthermore, they aren't even ordered yet. Frustration upon frustration in dealing with the Sacramento Milgard folks. While the company says they will stand by the lifetime warranty, I am not sure the aggravation factor and the ongoing delays are worth it. I would rank Milgard with a zero star if that option was available.

The Milgard service tech only visits our area twice a month, so there was a few week wait. Our window had the interior pane crack, so it wasn't a huge rush anyway. Tech arrived when they said he would and replaced the broken window, absolutely no problems!