All communication was well appreciated. Work was done in a timely manner. Very professional.

Milgard's In-House Service Technician was professional, courtesy and repaired my window without difficulties. Good job!!! The initial service setup & handling should have been dealt with properly.

I was expecting a hassle to get three windows replaced that had become defective. There was a strange streaking and some fogging in between the panes. It was so easy from beginning to end I'm embarrassed it took me so long to deal with the problem. The initial email exchange gave them the info they needed for the replacement windows and a few weeks later the job was finished in about an hour. The Tech went straight to work and was very professional. No chit chat- he was a pleasant, quick worker who left the new window panes so perfectly clean you'd think there's no glass there at all. I'm so glad we went with Milgard 10 years ago!

Our technician, Robert, arrived right on time and was quickly able to exchange out our window on the upper story of the house within minutes. He was very courteous as always, taking his shoes off upon entering our home and was very conscientious and careful while executing the exchange.Thanks again, Robert!

I really like your staff and the quality of Milgard products, which is what will keep me coming back. However, we had a few hiccups on this recent repair--the first replacement window was the wrong window (size & orientation); and the second works great but came with a damaged hand grip (looks like it was banging up against something in transit) (photo attached). Not a big deal except it damaged grip faces the door when entering a small room, so it stands out. If you send me another handgrip, perhaps I can replace it myself?

Milgard stood behind their guarantee. We had two window seals that failed. We went to the store where we purchased the windows and they put us in contact with a Milgard representative. She was very helpful and professional. She told us each step we needed to resolve the problem. An appointment was scheduled and the service person who re-installed new windows was on time, quick and professional. New windows were installed at no cost to us. The only thing that was a bit of a problem was the scheduling as, in our area, the service person only comes on Wednesdays but we were still able to get the windows replaced in a timely manner. We are very satisfied with Milgard.

Mike was very pleasant. He was prompt and worked quickly and efficiently.

Initial phone call - rep was connecting me to local Milgard office, was on hold for 10+ minutes before I finally hung up and called back. Rep said phone system down which is why I was on hold so long....she put me on hold and then had no way to tell me that she couldn't connect the call.....not so great. I had to call back on a different day when phone system working. Second call - rep was friendly and efficient, helped me set up the service request, although the phone call did take about 20 minutes from start to finish by the time she put in all the info. That seemed a bit long, but at least it was done. Called a 3rd time to add a few more windows to the service request -- that rep was intially trying to reschedule my service appointment, which I wasn't happy with. But the original appointment was kept. Service technician was nice, efficient, and helpful. The windows he fixed now work wonderfully -- I had no idea the windows were supposed to open so easily....I should have had him fix ALL the windows in the house. Guess the initial installer did a poor job installing the windows.

We have been very happy with our Milgard windows. Recently when one window was maliciously broken Milgard replaced it. Our warrenty was exceptional. The service rep was on time and very professional. His workmanship was expert. He far surpassed our expectations. We will highly recommend Milgard!

While I waited over a month for the appointment, it worked out fine. The technician was helpful, friendly and thorough. Thank you.

This is the first time there was a mix up and the service had to be rescheduled.

FYI - I rarely rate anyone/company as excellent.

Excellent experience. We particularly like the picture of the tech so we knew who was coming.Tech was friendly, quick and obviously knowledgeable.

The rep that I spoke with on the phone when I initially contacted Milgard was very helpful and arranged my replacement windows promptly.The service technician that came to my home was on time, very quick and efficient with his work and very polite.Overall, a very good experience and I would recommend Milgard's warranty service highly!

I had issues with broken springs and tough to open windows. One call did it all. They were prompt, and good at resolving the problem.Very easy to deal with customer service!Milgard, Keep it Up!!!!!

It turned out the issue was user error: we were having trouble getting a window to lock reliably, and the service tech showed us that because it's above a desk and you have to reach over the desk, it's easy to exert pressure in as well as down when you close it. You have to be very deliberate about pulling straight down on the window and not in. He showed us how the upper and lower parts of the window interlock in the middle, and how they won't interlock properly if the window is pulled in when you slide it down.

So, there was nothing wrong with the window. The service tech was completely understanding and nice, despite having driven a long way just to show us how to close a window.

Prompt, thorough, really nice and fixed the issue. Wouldn't have any other kind of windows! The best for sure. Thank you Milgard!

My problem was minor, but it was handled efficiently and with a smile.

I am very pleased with all my dealings with Milgard. Everyone was pleasant, personable, efficient and professional.

Thank you all for your excellent work!

I went online and told Milgard I have a problem with my windows. They promptly responded and sent someone to my home to see if the windows could be repaired. The window technician that came out was professional and had my best interests in mind. Thank You Milgard.

i am so pleased with Milgard's response to my request to address some windows that were sticking when operating them. turned out there was some hardware that needed to be replaced/adjusted. Milgard quickly assessed the situation and replaced/adjusted parts in a very timely and professional manner. best part is, the windows glide now! nicely done.