Milgard Tuscany V400 Garden Air Window Reviews

I had several windows that needed service. Before the Milgard technician inspected all my issues inside, he walked the outside of the house to see if he could spot any additional windows with broken seals. Parts were ordered and in a reasonable time, two technicians came back to install parts. I was especially impressed that the technician checked out another window adjacent to the one he was fixing, took it out and lubricated it with silicone - what service! I am still waiting on a new screen I ordered, but that should eventually arrive... I am very pleased with all the warranty repairs and the quality of the Milgard windows.

The service crew that came to replace a window was absolutely exceptional. They even adjusted a sliding window door to the patio on their own initiative which was not part of the requested service. They went above and beyond and all 3 were very friendly.

Very nice guy. They replaced the window so professional. The service was great. I am glad that I have chosen Milglad glass. Highly recommend to my friends.

Excellent, customer-friendly folks!

I don't think the tech could fix the problem, because i believe it's the door design it self . So when I get time im going to go to the plant in fife and look at your doors and compare. Thank you.

The men who came out were courteous, friendly and professional. They did a great job. I would definitely recommend Milgard to others.

I have requested window replacements three times and have received nothing buy excellent care. Thank you for your professionalism and quality windows. Milgard is a company that stands behind their guarantee.

I’m so glad we purchased Millard windows when we built our home 18 years ago. They stand behind their product and any repairs needed are taken care of easily and without cost.

The repairs were never even completed . Two windows were due to be replaced only one window got replaced the service technician was completely rude and refused to do the job so I am left with a massive window that the seal has been broken . Window needs to be replaced . the service person argued with me that the seal is not broken , and I have seen moisture dripping down the middle of this window for over a year . the service person refused to install the window that he had . He refused to fix the problem. I am completely disgusted with your company .

everyone we talked with or met at the house were very helpful, polite and eager to solve the problem.Hassle free.Thank you.

SECOND service trip and five months later finally resulted in the window replacement I was expecting.

Person taking the order to replace windows with failed seals said she had all the information from my original purchase order and scheduled installation. 10 weeks later the crew arrived with two of three windows requested and one was incorrectly ordered.

It took an upset phone call and another 8 weeks to get the job done. Milgard knew about wrong order but did not bother to order the right window until I called to complain. They gave me another 10 week out install date but After I complained it was moved up two weeks.

I have a home with 12 Milgard windows - all under the lifetime warranty. In May of 2017 (10 months ago at the time of writing), I reached out to initiate service and replacement for 3 of them that are failing and have water encroachment between the panes.

At the time of writing this, I've had two different service dates, the first being 5 months after my initial outreach, the second being just this past month in February. Both times the technicians came unprepared with the proper equipment - they were missing two of the windows, as well as a ladder. At this point in time, I don't have another service scheduled until May 2018 ... that will have made it a full year to get these fixed (that is, if this third time they can actually show up with the proper materials).

Unfortunately, the regional service call center has been completely unprofessional and downright rude in efforts to contact them to get this done sooner (especially since they did not show up and do the job correctly two separate times!) ... it's one thing to have a long wait time, it's another to send out technicians multiple times, and still not get the job done ... and then make your customer wait an extensive amount of time to reschedule.

I have not felt that there is a true and authentic customer service element to this company. There is no way to contact them other than that regional office (or this website) and they don't take kindly to reviews that are anything less than glowing. I'm hoping this post, on the third try here, actually makes it onto the site (previous versions of my review were refused).

I would very much appreciate hearing from someone at Milgard in the Customer Service Dept that could actually help me and get my windows fixed and the job completed.

When Millard’s says they have a lifetime warrenty on their windows they mean it. I had 3 windows that failed and they were replaced with new ones. There were a few minor inconveniences, such as the long schedule out date (2-3 months) and the tech was about 30 minutes late for the appointment. Overall I was happy to get my new windows installed. They look great!

Excellent service, we had two men show up that were both professional and knowledgeable they performed the required service quickly and efficiently.

Response time projection was between 4 to 6 week but it was explained to me when I called and I received both a follow-up call from service and a text message with an approximate time from my repair professional. Thank you Milgaurd

The service tech was very knowledgeable and thorough with the repair of our window panel. It's now good as new!