Having been a sales representative, who had survived on positive referrals during my entire 43 year sales career, I was always preaching to my service representatives, "The sale begins once the order is fulfilled."
So, when I began the warranty process, I was hopeful that Milgard had the same philosophy of customer satisfaction that I had.
From the moment Tara called me until the windows were replaced I can honestly say that the warranty claim experience was a dream come true.
If a customer loves the value that they have received from a supplier then they will tell tell other consumers about their positive experience. If they receive little or no after sale service or warranty follow up after the sale then they will tell 10 times as many people!
In my opinion, as long as you maintain the standard of service I received Milgard's future success in your industry is assured.