We had Milgard windows installed 15 years ago, but did not find our receipt. The seal had failed many years ago in 1 window. I filled out the warranty form on the Milgard website on Friday evening and the local service person called me on Monday mid-day. He measured the window, ordered the new glass, and we waited a couple weeks for it to arrive. Once it had arrived, the local service person notified me the day before and let me know once he was finished. Thank you Milgard for an actual lifetime warranty and excellent service people like Greg!

The balance on my window broke. Called Milguard and they booked me an appointment on my day off. Showed up on time and quickly fixed my window. I would highly recommend them to anyone!

Fantastic company and everyone has been a true pleasure to work with. In time, most products will naturally come with problems..its the service after the sale and Milgard is one of the few last standing that backs that up. Our windows have been in our house for over 7 years and Milgard has stood by their warranty and products. Hats off!

I wish Milgard did installation and screen replacement as well.

Took a while for Milgard to contact me after notification from my local window company. Poor phone connection didn't help. The new window pane looks good. I like the product and will use Milgard windows again.

The technician called to let me know that he was on his way which I appreciated. The technician wore booties over his shoes which is great because we don't wear shoes in our house. The technician fixed the window easily and was very careful when taking it apart. Since the windows are new, I asked him to check all of them which he did. They were a little sticky so he addressed that and now they open much more smoothly. Very nice and personable person.

We have Milgard windows in the house bought in 1987. One of the bathroom window seals is compromised so it's built up moisture, and one of the living room window's slide springs was broken. A friend suggested we call Milgard because their products carry a life time warranty. The service representative came within the specified time window. Unfortunately, it looks like the Milgard lifetime warranty didn't start till 1988 :( Nevertheless, the representative fixed the broken spring. I am hoping Milgard will agree to replace the other one at a minimal charge as well.

Great Service!

Milgard stands by their oustanding warranty. We've been in our home 18 years and they still come within two weeks to replace a broken seal on a window. It's doesn't get any better. I'd absolutely purchase Milgard Windows again and again.

The service was great. One phone call to the service rep and I got all the information I needed to submit my request for service. The rep made a couple of phone calls to clarify some issues as to window sizes and locations, and we set the date. The techs arrived on time and quickly and efficiently changed out five windows. One window was over a basement light well and presented a few access issues, but no serious problems. The job was completed and the techs were on their way in about an hour. We couldn't be happier.

We truly didn't think service like this existed anymore and we have to admit we were not only surprised with the service from Milgard but borderline shocked. I have been in retail sales and management for most of my life and can clearly see that Milgard knows how to get it done the right way. From the help we received setting the service up to the amazing and very positive techs that completed the work we couldn't be happier. Job well done!

Thank you, Frank Smith

I wish that the service could have been booked for an earlier date. The broken window was because of a broken spring but no one ever asked us that when we called for service. The window was jammed and would not close all the way. However, we had to wait over a month for the scheduled visit, despite some cold weather blowing in the window. The technician who came was well qualified and very efficient. He fixed the window by installing a new spring. Total service call time was about 8 minutes. He even gave me a good maintenance recommendation of applying silicone spray to keep the windows sliding well and taking pressure off the springs in the future. That is something the Milgard installers never told us.

Your technician was very professional and courteous, we love the doors with the blinds between the glass and recommended to our friends.

We had two windows that failed and a technician came out to replace the windows. He was prompt, polite, respectful, & professional.Since we're the original homeowners, the company we initially contacted referred us to Milgard (due to the warranty for original owners). I provided the serial numbers of the two windows needing replacement. When the technician arrived to replace the windows, one of the windows was the wrong window. I double checked the email I sent with the serial numbers and I did provide the correct numbers. So the error was NOT mine. So the technician had to make a return visit. He determined that one of our other windows also needed replacing. When he returned for the second visit, he discovered that he could only replace one window because he was provided with the wrong window.While I found the technician's service to be excellent, there does appear to be a break in the process where the serial numbers weren't double or triple checked for correctness or somehow the serial numbers weren't correctly provided. As stated above, I did provide the correct serial numbers for the two windows that I knew were bad.You might want to review what happened so it can be avoided in the future. The window that wasn't replaced is not bad enough to worry about at this time. I can wait till it gets bad enough for me to notice before contacting Milgard about replacing it.

Thanks for asking for feedback. I hope it helps in terms of finding a way to minimize future errors & unnecessary trips. Otherwise, I was happy with the service we received.

Mark & Gary arrived early with all the windows and had them professionally installed in a timely fashion. There was no left-over debris & the windows were squeaky clean! We are very pleased with the service and truly appreciate the Milgard service team in completing the warranty work.

Matt was polite quick and accurate. Great tech.

Once again Milguard steped up to the plate and delivered. There warantee and customer service is fantastic. They have always stood behind their product.

We bought our home new in 2003. Milgard has been helpful and responsive each time the three times we have asked for warranty service.

Thanks

Would have been a five star review if what we were led to believe was going to be repaired, was in its entirety. The tech showed up early, but that wasn't an issue since we were home. We had 2 separate issues with two separate windows. One was resolved, but the other we were told by the Service Tech was not covered because we lived too close to the beach. I waited almost three weeks to have these issues resolved which is definitely a reasonable amount of time, but now still have an issue that needs to be addressed. Looking over the warranty I see that the tech was correct and that if you are within two miles of salt water the hardware is excluded so why I wasn't told this when I put my service request?

Milgard called 1 day after I requested there service the tecnition showed up on time fixed the problem the locks work perfect!Thanks Milgard