As a result of a fogged window, I call Milgard to request a replacement. The service rep on the phone was very professional, thorough and had a wonderful demeanor. I had initially given her the wrong dimensions and when I called back to correct the information, she very patiently went through the specs on our house (from new construction in 1997) and found the correct window dimensions.

The in-home service techs were very pleasant and efficient. The whole process took 30 minutes and I am very happy that we used Milgard windows.

Our windows are less than nine years old and two windows required replacing due to the tinting deteriorating. Also, we have had two windows fracture on the inside pane in identical patterns. The technician said that is from the cold. It doesn't get that cold here in Newport Beach. This should not happen. How many more windows will we have to replace? The tinting was covered under warranty, but the breakage from "cold" is not. This is not only inconvenient, but costly. We are very unhappy with the quality of your product.

Only problem I had was the inability to tell me what time of day the appointment would be. I rescheduled the appointment 2 times because my schedule is random and to take an entire day off because I can't get the 2 hour window a month in advance when the appointment day is scheduled is a bit rediculous. Other than that went perfect when the two hour window (1-2 day notice) fit my schedule. Service was done in about 20 minutes in time slot and installers were nice and professional.

Our home was built in 2005, it is now 2015 and with one swift phone call we had our windows, that had failed within a month. Service with professionalism, smiles and down-home integrity. It was a pleasure to work with all the staff at Milgard and a breath of fresh air. Job well done, Milgard!

Millard is an outstanding company that stands behind their product. Their employees are extremely professional and conscientious in addressing solutions to a problem. Very courteous and concerned while making sure that while removing a very large window that they did not cause any damage to the surrounding area. Thank you for the care shown in my home.

My window got moisture. I submitted my request on Milgard website. Tech came out to my house replayed the window as Milgard scheduled.

We are so pleasantly surprised with the wonderful warranty service provided by Milgard. They were here on time, work was done perfectly and efficiently. It was a pleasant experience from the first phone call to the final installation.Thank you!

Jill A.

I am thankful for the help I received in the lubricating, repairing and educating about your windows. I have had them for 21 years and with a little assistance, they now are in good working condition for the next owners. With a clear conscience, I can turn this home over to the new owners and know that they will enjoy the ease with which the windows go up and down and can tell them how to maintain them easily. Milgard continues to have an excellent name in my book and I would recommend the company and it's employees anytime to all!

It took quite a while to get the service scheduled, but the service provider solved the problem quickly (10 minutes) and was very courteous.

Justin was great! He kept in phone contact as he made his way north to my home. He was running late and gave me time options to fit my schedule.Once he arrived, he was very efficient and had the glass changed out and looking great in no time.He was very professional and thorough.The new windows are so clean, it looks like there is no window at all.Thanks for standing behind your great product. I will never buy any other window brand.

On Time,Fast,Clean,and Very Professional

Thank you.

From the minute I called and talked to Cyndi she took great care to get everything taken care of.

Jorge was our tech and he was very polite and courteous and so quick in the replacement of our window.

We were very happy with Milgard.

Personalized service. They send you an email showing a picture of the person coming to measure and then another email with a picture of the person who will be installing the product.

Leo Nanca came to observe the windows that lost their seal and ordered the replacements. Thanks again, Leo!

The installer Steve Carpenter was amazing. He was also very friendly, courteous and sociable while being very skillful in his work on my house. I was so pleased to have the moisture issue resolved completely. He took the time to describe what he was doing and took care not to damage nearby plants while installing the replacement windows. Steve is a professional.

The service for our windows has been exceptional in every way. We have had many glass unit issues and they have been handled in a very professional and timely manner.My only hope is to develop a better sealing system for the glass that would withstand the weather and temperature variations in a more durable fashion. Thanks for your understanding.

The technician was on time an worked efficiently. He was concerned that I should be satisfied for the repair he was performing. He was genuine and showed empathy for my situation and did everything he could to correct door. My hats off to Milgard. Home builder should have used these guys or well trained by Milgard technicians when installing.

Tom was here for Milgard on time and installed the job quickly and professionally.

My Milgard repair man was efficient and delivered the service I am pleased to recommend. I am happy with my new home windows and feel confident with my purchase. It is comforting to kow if they need to be repaired or replaced the company will stand behind it's product. This is priceless!

We had to wait a bit to finally get the service scheduled (the second time), but we are quite remote and we knew it wouldn't be easy. On April 16th James and Emidio (Emilio?) came and completed all of our windows in 2 1/2 hours! I had anticipated a big mess, but they were neat and fast and made sure every window was cleaned and vacuumed. We were impressed and so pleased with the service that went above and beyond! Thanks Milgard and thank you so much for your great technicians!

Milgard honored their warranty 11 years after we purchased the window. The installer was very professional and quick. We were very impressed with the service and the product. We will only purchase Milgard when buying windows in the future.

Appreciate your service! Replacement of glass through warranty even though window is somewhat old is much appreciated. Thank you!