I am pleased with the service and the people who come to the house to work on the windows. They are respectful of our home and ensure we are satisfied before they leave.Recommend them highly.

Technicians were punctual and professional. I am very pleased with the product and warranty service.

Irakli Oniashvili was our repair technician. He was prompt, efficient, and kind! He is an asset to Milgard! Thanks again Irakli!

Our servicing was a visit to replace some window panes which has become glazed over the years. It was shared that if the seal had not been just right, an air leak would permit showing any defect on the glass itself or surface finish issue. We called to arrange the service and had a difficult discussion with the woman on the phone...she was struggling to understand that each vertical window (of the 9) had one bad fixed pane at the top. After reading the numbers on the edge of the windows and the dimensions...I decided to send her a digital photo of the room and windows.

4 weeks later, two service guys show up and the windows are the wrong pane...not the top, but the middle ones. the service had to be rescheduled and panes built again. After a 4 week wait, the second visit was successful.

The two guys that came to replace the windows were professional, efficient and cleaned up upon finishing. To do the whole job took less than an hour...amazing. they look great and we are pleased.

Thank you.

The service tech was prompt, called before he arrived, went straight to work solved the problem and installed the replacement parts cleaned up and left. Great service !I will buy Milgard for my next house with out question.Thank you!

Not only were the defective glass panes fixed, the technicians fixed the door handle, which was difficut to work. I wish all our windows had been Milgard!

Appointment notification was timely and very accurate. My window was repaired quickly and in a very professional manner.Thanks for the great service!

We installed our double-pane windows over 10 years ago. We're still enjoying the reduced utility bills and reduced noise (we live near a small airport). When the inside pane of a window broke from age or stress fatigue, Milgard stood by its lifetime guarantee and replaced the window at no charge, with no hassle.

The technician arrived right on time, in fact a little early. He could not have been more courteous, efficient, thorough and thoughtful. He not only quickly replaced the failed glass in our sliding glass door, but he also adjusted the lock to work more smoothly and checked out our other sliding door without even being asked. He was done in no time at all. I was very impressed with his work and could not be happier. Thank you!

my door lock malfunctioned on a saturday morning, so i called and left message indicating the urgency of my situation, never got a call back on monday! had to try again tuesday morning, and then the rep said they are short handed.. they did schedule the repair, took care of it same day, so overall good experience, but was not too confident in response time during urgent situation

Fixed problem, showed up during scheduled time

I really didn't think that the service and performance levels demonstrated by Milguard existed any longer in any manufacturing or home improvement companies. Milguard was exceptional on every level from phone personnel to repairmen - their customer service exceeded any expectations I had! Great work! Well done!

Fast Easy Great Warranty Service No hassels

Outstanding service, the service Tech was on time, clean and polite which I expected, but he also looked at several of my other Milgard windows that had minor issues which he did not need parts for to resolve. Based on my issues with my single hung windows the person in the service department provided the service Tech with balances for my other single hung windows which I seldom use. The Tech was able to change the balances on these windows as well as they were in fact worn out . Great crystal ball! Saved a lot of additional time and effort in having to request another service call when I would have found these windows to be in need. I am glad that I have Milgard windows as they stand behind their products and provide excellent service.

Technician was very professional and answered all the questions I asked about windows.

Vitalliy was fantastic. He came out to fix a couple small issues and ended up checking every window and glass door in teh house to make sure everything was still working good. Thank you for sending such a great tech.

In the unlikely event of a window failure, Milgard service in identifying and repairing the problem is the best! Firest our phone rep was thorough in help me finding the window ID #, and scheduling the service. Then, your guy, Sergei, was v professional. Called to ask if he could come out early. Replaced the window in a blink. Even fixed another Milgard window (locking mech) that was not on the work order. Other companies could learn from you. Thanks a bunch for excellent products and service.David Begun

The technician was very prompt and fixed the window in no time!

We needed some new springs for our slide up windows and 3 windows replaced due to condensation. The windows were covered under warranty even though our house is nearly 10 years old. The service techs were very prompt, arrived well within the 2 hour window communicated by telephone and email, and were very professional. I was very impressed with overall communication and service.I will definitely make sure my next home has Milgard windows.

We had a defective window replaced today. The service rep that came out was very proffessional, friendly, fast, left the area clean. Its very nice to call a company and get the problem fixed in a short amount of time! Thank you Milgard!