Milgard Tuscany V400 Vinyl Quarter Round Picture Window Reviews

It took four service visits before a permanent replacement was made. Twice, a replacement glass was rejected due to quality problems (faulty Low-E coating on the replacement) and during the lucky third try, when a acceptable replacement WAS received, an unfortunate accident left us with a window broken on install. This was NOT the service techs fault as he was working in less then optimum weather conditions. After the fourth try (which was expedited by Customer Service), the replacement is in and looks good.

The two rejected windows were flagged by the service tech, not by me, the owner. I am grateful they took the effort (and had the authority) to make those decisions.

So, service tech performance is A+, but quality control of the replacement window inserts, not so good.

We recently renovated and Milgard was recommended by our contractor. The quality and attention to detail is poor. Several minor issues like rubber seals and scratches on vinyl were noted in many of the units. A French door has a bent mental strip that runs along the inside edge of the door that inhibits the opening and closing of the door. Another slider has deep scratch in the vinyl. Our largest purchase was a 12 x 8 slider. It arrived to our home significantly damaged and was installed with the promise Milgard would immediately repair or replace it. We were forced to file a warranty claim on a brand new product that arrived directly from the manufacturer damaged. If we were home at the time of install we would have rejected the order.

When Milgard finally arrived to repair the damaged unit the repairmen were extremely unprofessional. They had quite a lot of negative words to say about the installers as well. We immediately contacted our contractor and asked the repairmen to relay the issues they were having and they refused to speak with him. Then when our contractor came to meet with them they completely denied rejecting his call and the negative things they had shared directly to us. As consumers we are extremely disappointed in milgard from a quality as well as a customer service perspective. Unfortunately we are now stuck with these windows and fear that despite their lifetime warranty every potential issue will be met with resistance.

Good service. Had to wait 7 weeks for service.

After nearly 30 years of use our Milgard sliding glass door developed some air leakage where the two door halves interfaced. After some discussion on the phone the customer service department mentioned they had a service call in the area and would drop by to take a look. After assessing the condition the tech suggested a couple of possible fixes, but the primary cause of the leak was that the house had shifted on its foundation so aside from replacing the door, there was not much they could do. (By the way, I live on an Island)Although they were not able to resolve the air leak, their support and customer service was exemplary. After 30 years, to make a house call without charging us was almost unheard of in this day and age. No wonder they are still in business.

We extensively remodeled our home 15 years ago, and that project involved changing out all of the windows in our existing home and adding new ones to the addition. We selected Milgard Windows for the project, and we continue to be pleased by the workmanship, durability, and customer service. Twice we experienced a mechanical failure on single hung windows, and both times a Milgard service tech quickly and efficiently made the repairs, since we have a lifetime warranty on the windows. We highly recommend Midgard windows.

I have been very happy with my Milgard windows that replaced my original windows from 1925. We have had to have 2 panes replaced since the 40 windows were replaced 13 years ago. No problem getting them replaced. Once I contacted Milgard, they arranged to replace them, but it took a few months til they arrived. TEchnician showed up within the time scheduled each time, which I really appreciate and he was tidy and professional.

The service tec was prompt, professional and informative. He made a great representation for Milgard.

I called for an appointment June or July 2017. I had several appointment times cancelled by Milgard; the window was replaced in March 2018. 8 or 9 months to have a window replaced is un-acceptable. Milgard had been more effecient in the past.

I made so many calls to Milgard, I cannot rate phone conversations.Cannot recommend Milgard anymore, except for the tec person.

The guys who came both times we very good at their job and professional

The tech was in the neighborhood and called to complete the service early with a polite phone call.

The In-home Service Techs were professional and got the job done in the snow. It appears the Techs were not given all the proper parts that may be needed to replace the window panel. They did not have a replacement gasket and ended up using the original one which was broken and torn over the years.I'm concerned that IT MAY LEAK in the future and NEED TO REDO the work.The process of getting an appointment took about six months, which seems far too long.

Excellent response to a window issue.Service technician was friendly and totally understood the issue.

Milgard needs to improve communication between the service techs and production. The service techs are very knowledgeable and sent multiple written requests to manufacturing over a period of over 6 months to resolve a grid discrepancy. When the tech returned with the parts requested, they were either incomplete of wrong. To make thing worse each return visit took 30 to 60 days. These delays could have been avoided if manufacturing would have read and fallowed the service technician’s request in the first place. These mistakes are costly and look bad for Milgard and the customer/contractor. I feel it would being the best interest of the management and the employees of Milgard to get back to the basics of customer service that Milgard reputation was built on. The failure to improve has only one direction and that’s going out of business.

Our service guy went above and beyond getting ourpatio door replaced. We were very pleased with theprofessional way he went about his work. Very knowledgeable. Bruce & Karen

Very impressed how quick the service was to replace the window and the gentleman did a great job! Thank you, Robert and Barbi Brown

service rep was great. very professional.

They were prompt, clean, well knowledged. We were very pleased with the replacement of the two Patio sliding doorsl

Thank you for such good service!

To get in touch with Milgard was a challenge. We contacted the company who did the installation Alexander Windows in Sep/2017 and Milgard didn't respond or create a case until Jan/2018. It was very frustating. I finally visited the office of Alexander Windows in early Jan/2018 and this office expedited our request. Once we had a case number with Milgard, the service was better and their response much faster and reasonable. Milgard service crew was awesome! They saved the day for this company, without the service crew's profesionalism this company is not that great.