Milgard Aluminum Sliding Glass Door XOO,OXO, OOX Reviews

The In-home Service Techs were professional and got the job done in the snow. It appears the Techs were not given all the proper parts that may be needed to replace the window panel. They did not have a replacement gasket and ended up using the original one which was broken and torn over the years.I'm concerned that IT MAY LEAK in the future and NEED TO REDO the work.The process of getting an appointment took about six months, which seems far too long.

Excellent response to a window issue.Service technician was friendly and totally understood the issue.

Milgard needs to improve communication between the service techs and production. The service techs are very knowledgeable and sent multiple written requests to manufacturing over a period of over 6 months to resolve a grid discrepancy. When the tech returned with the parts requested, they were either incomplete of wrong. To make thing worse each return visit took 30 to 60 days. These delays could have been avoided if manufacturing would have read and fallowed the service technician’s request in the first place. These mistakes are costly and look bad for Milgard and the customer/contractor. I feel it would being the best interest of the management and the employees of Milgard to get back to the basics of customer service that Milgard reputation was built on. The failure to improve has only one direction and that’s going out of business.

Our service guy went above and beyond getting ourpatio door replaced. We were very pleased with theprofessional way he went about his work. Very knowledgeable. Bruce & Karen

Very impressed how quick the service was to replace the window and the gentleman did a great job! Thank you, Robert and Barbi Brown

service rep was great. very professional.

They were prompt, clean, well knowledged. We were very pleased with the replacement of the two Patio sliding doorsl

Thank you for such good service!

To get in touch with Milgard was a challenge. We contacted the company who did the installation Alexander Windows in Sep/2017 and Milgard didn't respond or create a case until Jan/2018. It was very frustating. I finally visited the office of Alexander Windows in early Jan/2018 and this office expedited our request. Once we had a case number with Milgard, the service was better and their response much faster and reasonable. Milgard service crew was awesome! They saved the day for this company, without the service crew's profesionalism this company is not that great.

Service tech were prompt and thorough. Also, cleaned well upon completion.

Very professional in home service tech. On time and and very skilled in repairs

When I called and told the phone rep what my problem was, I got direction so I could access the information that was needed in order to fix the problem. Once I had that information and called back I was given an appointment to fix the problem. The Service Tech arrived on time, was very polite and knowledgeable, and fixed the problem to my satisfaction.

We've had two windows replaced in 13 years. We are very happy when we had our home built that the Builder gave us a choice between Milgard and other window suppliers. Since Milgard had a lifetime warranty we thought it would be the better way to go. It was. We have very large windows and if we had to pay for replacement of them it would cost us a lot of money. Customer service and the installers were very Professional.The one Improvement I would make is when submitting a claim online they ask for an ID number on the window, which is impossible to find. Even with instructions online you cannot read what is on the window.

Only a couple of our Milgard windows have required replacement in the 11 years we've owned our home, and each time service was needed, Milgard quickly responded to our requests and was always on time. Thank you Milgard.

One of our large double-pane Milgard windows developed several streaks and some fogging between the panes of glass after 11 years. Technicians arrived on time (and even called 10 minutes out) with replacement window that fit perfectly--total time from technicians' arrival to departure after job was professionally completed was 11 minutes. And no messes to clean up--technicians wore shoe covers in the house and took the old window with them.

Many years after buying all the frames and windows from Milgard the panes needed to be replaced due to the salt in the air from the ocean. No questions asked and they were all replaced! Great service!!

I have nothing but praise for the efforts exhibited by your service representative, Mario. This is his third visit to my house to correct what should have been a simple the deadbolt issue. On two separate occasions on the day that the service was scheduled to correct the deadbolt, the service call was cancelled with only an electronic notification of “product not available.” With a last minute cancellation, I would have expected a phone call and some explanation. On the most recent service call, Mario was provided the correct hardware and after 4 months that issue is finally resolved. There is one more issue that has been pending since the initial installation, which is yet to be resolved. In October when the set of doors was installed ;there were two, be they small in size, gouges down to the medal on the top faceboard above the door. Both technicians who came took pictures and submitted them for review to determine how to resolve the paint repair sutuation. In December I spoke with your Temecula office and the lady said they were working on how to correct it and would get back to me. No one ever call back. I presume that the service calls—in Jan & Feb which were canceled—would address this issue. But when Mario cameos February 28th, he advised that touch up painting was handled separately by an individual in the office. So I again called your Temecula office, they had no record of this punch-list paint repair item. Your receptionist asked me to take a picture of the gouges and email it to show the damage, which I did. I asked for an acknowledgment of receipt, but so far no response. I trust this is something that can be resolved in the near future.

Friendly technicians. Good communication. Excellent resolution of my problem.