Milgard Aluminum Picture Window PW Reviews

everyone we talked with or met at the house were very helpful, polite and eager to solve the problem.Hassle free.Thank you.

SECOND service trip and five months later finally resulted in the window replacement I was expecting.

Person taking the order to replace windows with failed seals said she had all the information from my original purchase order and scheduled installation. 10 weeks later the crew arrived with two of three windows requested and one was incorrectly ordered.

It took an upset phone call and another 8 weeks to get the job done. Milgard knew about wrong order but did not bother to order the right window until I called to complain. They gave me another 10 week out install date but After I complained it was moved up two weeks.

I have a home with 12 Milgard windows - all under the lifetime warranty. In May of 2017 (10 months ago at the time of writing), I reached out to initiate service and replacement for 3 of them that are failing and have water encroachment between the panes.

At the time of writing this, I've had two different service dates, the first being 5 months after my initial outreach, the second being just this past month in February. Both times the technicians came unprepared with the proper equipment - they were missing two of the windows, as well as a ladder. At this point in time, I don't have another service scheduled until May 2018 ... that will have made it a full year to get these fixed (that is, if this third time they can actually show up with the proper materials).

Unfortunately, the regional service call center has been completely unprofessional and downright rude in efforts to contact them to get this done sooner (especially since they did not show up and do the job correctly two separate times!) ... it's one thing to have a long wait time, it's another to send out technicians multiple times, and still not get the job done ... and then make your customer wait an extensive amount of time to reschedule.

I have not felt that there is a true and authentic customer service element to this company. There is no way to contact them other than that regional office (or this website) and they don't take kindly to reviews that are anything less than glowing. I'm hoping this post, on the third try here, actually makes it onto the site (previous versions of my review were refused).

I would very much appreciate hearing from someone at Milgard in the Customer Service Dept that could actually help me and get my windows fixed and the job completed.

When Millard’s says they have a lifetime warrenty on their windows they mean it. I had 3 windows that failed and they were replaced with new ones. There were a few minor inconveniences, such as the long schedule out date (2-3 months) and the tech was about 30 minutes late for the appointment. Overall I was happy to get my new windows installed. They look great!

Excellent service, we had two men show up that were both professional and knowledgeable they performed the required service quickly and efficiently.

Response time projection was between 4 to 6 week but it was explained to me when I called and I received both a follow-up call from service and a text message with an approximate time from my repair professional. Thank you Milgaurd

The service tech was very knowledgeable and thorough with the repair of our window panel. It's now good as new!

Even though the wrong part was ordered and the installer had to come out twice, I still give the experience a 5 star rating because it was basically no-hassle both of the times.

We had a horrible experience with this purchase. Western Windows, who ordered and installed the windows, led us to believe that the new windows would match our existing windows. This was totally false as we found out after the windows were installed.

Western Windows was totally unprofessional with regard to the actual installation. They walked off the job before it was completed without notice or any provocation. I had a particularly ugly conversation with Bill Flynn, the owner of Western Windows, in which he threatened by sue me because we treated his son the installer badly. To this day I have no idea what he is talking about. I called Milgatd to complain but was told Milgatd would do nothing because their only relationship was with the dealer Bennett Windows. I also called Bennett Windows who talked to Western Windows and said he had persuaded Western Windows to come out and finish the job. I refused because I didn't want to have anything more to do with someone who threatened to sue for no reason.

I think Milgard should be much more proactive in policing the quality of your installers. Western Windows was totally unprofessional and this reflects on Milgard.

2 different people have been here to look at window & another appointment cancelled due to being too cold. It is going on 3 months & still no results. I believe I have had to call each time to find out status. We are currently waiting on Jim Grow to find out installers schedule which has been over a week.

We have had numerous windows that need to be replaced under warranty. Milgard has stood by the warranty and has replaced every window that has gone bad in a timely and profession manner at no cost to us. The service technician has meet every expectation of doing the replacement and communicated each time with accuracy, he has done an outstanding job.

Windows were installed in Summer of 2017. 3 Windows needed replacement for warranty issues (poor quality control released 3 bad windows). Tech came in Aug to measure. In Nov, a tech came back to remeasure as the Simi Valley factory lost the first tech's measurements. In Jan 2018, the windows were delivered. Thankfully before they began work they measured the windows. All 3 were 1 inch too short and could not be installed. So measurements were taken again and now we're looking at mid-March for delivery of new windows - - 7 months later! Each time I had to take time away from work to support these visits. I only hope the 4th time will complete the warranty work, but I'm not very optimistic.

When you purchase Milgard Windows, you not only get a great window, but you get a great warranty along with it, with no hidden fees. Just had two windows replaced under a 100% lifetime warranty. The techs were curtious and professional. They actually showed up when they said they would. Hopefully I'll never have to have Greg and Hans back, (the two techs), however if I do, I am confident Milgard will take care of whatever my issue is.

My problem was in regard to failed window unit seals. The Service Rep's response was prompt and thorough. The technicians were on time and very professional.

the two times we have used the service has been great. they are on time professional and do a great job.

The Milgard service team was professional and efficient. I needed to change the time of the original date/time provided by Milgard and they were very accommodating. They followed up prior to my service date and alerted me to when the service professional would arrive.

He was on time and extremely efficient in replacing my broken glass in the window and professional.

I would definitely recommend Milgard windows and their warranty service!

We needed to have a dozen windows replaced, which Milgard completed to our complete satisfaction. Though getting the service scheduled was laborious and appointments were spaced weeks/months apart, they got the job done.

Milgard came out on 4 separate occasions, first to consult, then to install (and install, and install...). We were alerted on the installation day that there was an additional window that should be replaced, so they measured and ordered it to be installed at a later date. Unfortunately they'd used the wrong measurement for that window, so when they came to install it, bupkis, so they reordered it and we scheduled another installation date.

Overall, only compliments on the team - everyone was very professional and friendly, and Curt was mindful when going in and out our front door that we have a wily, escape-artist kitten (much appreciated - and Curt rocks)! They were quick to correct errors. The only frustration was that we started the process August 5th, 2017 and the whole process was not complete until February 21st, 2018, but we still highly recommend Milgard. Love that they really stand by their product, showed up on time and were communicative with appointment timing.