Milgard Aluminum Double Awning Reviews

The inside wood cladding on my Milgard sliding glass door buckled about a week after it was installed and painted. It took almost 3 months to get a replacement. The replacement doors were installed but in the process some of the trim pieces were split ( as in broken) and yet still reused. Plus Milgard says they won’t repaint the door so I’m out $300 to get the replacement doors painted all because of Milgard’s defective doors.

Robert was professional, timely, and neat.

Milguard is simply the BEST company you could EVER do business with! They most definitely go above and beyond to ensure that their every customer is satisfied beyond their expectations! Thank you Milguard for your service to the community and hope to see you around for EVER, because the window industry WON’T be the same without YOU! YOU SET THE STANDARDS!!!!

Edgar replaced my swirled window in just a few minutes and the new one looks great!

I found the whole experience for repairing our sliding glass door and a living room window to be very professional. Scheduling was a breeze and the installatiin team was prompt, processional and efficient.

I recently discovered streaks and condensation with 5 of my windows and contacted Milgard (I am the original owner from 2010). After measuring the windows and using a magnifying glass to take down the pertinent numbers from the upper left window edges, Milgard scheduled the appointment. On the morning of the appointment I received a call 7:00 am letting me know that he was entering our complex. 2 1/2 hours later Dave was finished. Quick, no issues, and they look great (can't wait to wash them tomorrow per Dave's instructions). GREAT lifetime warranty policy.

After 18-19 years, we had some windows corroding and one window had a faulty spring mechanism. The technician was very professional and a really nice person to have working on our windows. He did a great job, took off his shoes when coming in the house, and even found/ fixed a problem with one of the windows that we didn’t see. Such great service and a great experience overall. So glad we went with this company years ago when we remodeled our house.Thanks Milgard for the great windows and service !

Nick was first rate. Prompt, quick and clean. He solved the problem

My overall experience was great, it just took a long time. The original service request was put in October 26th and first response from Millguard was November 12th. Service was completed today, February 23rd. Fortunately, this was not an emergency situation. But 4 months to complete is way too long.

The onsite techs (both inspection and installation) were very friendly and professional. My new windows look great.

The initial rep is definitely in the wrong line of work. Zero stars for her. Her supervisor was great I'm giving the overall experience 5 stars for the end result, minus 1 star for having to ask for a supervisor. I can't comment on the repair, as it hasn't been done yet.

Details: My repair appointment was coming up to replace 5 window panels. I asked Milgard to deliver the panels ahead of the appointment so they could be pre-painted before the installation to keep the dust from sanding and other mess in the garage. The first rep said firmly "no, absolutely not, we don't do that for customers". The supervisor said "yes, absolutely, we can deliver them day after tomorrow." And they were.

I also asked the first rep about getting 2 screens replaced under Milgard's one year warranty on screens. She responded "no, it's been over 12 months since delivery to the dealer. It doesn't matter if they were installed less than 12 months ago." However, the warranty says it starts from the date of installation, and the supervisor corrected the situation.

Easy process, everything was smooth, on time, and well coordinated. thank you!

I had a pretty substantial issue with the fixed panel on a 10 year-old sliding glass door. I filed a warranty claim on-line, and received a call within a few days (it could have been the next day, I don't recall) to schedule a service appointment several weeks later.

The service tech showed up within the scheduled time frame, called ahead to let me know he was coming, and worked quickly. I think the issue was bigger than he had been led to expect, but still took care of it far faster than I expected.

The technician was very knowledgeable, explained the issue and then fixed it. Thanks

Awesome service, promptly on time ! And problem resolved in minutes.

My general attitude towards surveys is that "the world has gone survey crazy". As such I will only provide ratings and a review if the service call was either very bad or very good.Today's service call was in the Very Good category. The serviceperson called ahead to say that his last appointment ended sooner than expected, and was it alright if came early. It was and he was able to quickly complete the repair, and in particular offer cleaning and maintenance suggestions for the Milgard windows installed during the past year. I was impressed.