Milgard Aluminum Casement Window FCL,FCR Reviews

Milgard offers our clients high quality products at a great price Thank You

Yes.. from my first phone call to my actual window replacement everything was top notch! Wish my windows that were replaced had been..Each time i have found small scratches in them . The scratches are small but visible..

Radek was very courteous and professional and answered all our questions promptly.

Jake, your service representative, called to make an appointment at my convenience. He arrived promptly at the set time. He was well groomed, polite, courteous, professional, and knowledgeable. He took the time to discuss my issues, making sure that I was fully aware of of the process. Then, he went right to work.

After the recent service changes at Milgard, I was more than pleased to see a return to real customer service that I had known in the past. A quality product is worth nothing without reliable service. Thank you Milgard for the real customer service! I would not hesitate to recommend your products and services to anyone.

Our experience with Milgard was excellent in all respects. They replaced our living room window after moisture had penetrated the seal. The technician was very polite, knew exactly what he was doing and took care of the replacement very efficiently and quickly. The turn-around time from when my husband first called Milgard about the window and the time that a technician arrived to our home to take care of the replacement was within a week. We were both very pleased with Milgard's ease in handling the warranty issue and how great our technician was. Thank you Milgard!

The lead time to have a representative come to your house to inspect for warranty work takes a couple of months. Then the replacement takes almost as long. Unfortunately, I had two windows that had to be remade a second time due to wrong number of grids. I had to make a couple of calls to make sure the correction order was in the works. Then took another couple of months to get a spot on the schedule to come out and install those. The installers have to cover a very large area (multiple counties). Therefore, only come to your town on certain days of the week. In the end all turned out well. Just had to be patient.

We just built our home. We ordered milgard windows because we think it’s a great company with great warranty. 4 months living in the house we got leaks. Water leaking from the top of our house and going inside our windows. Not knowing what caused the issues we called our contractor out to diagnose. No one seems to know what’s goin on. No one suspected it’s the windows because these are brand new windows. The contractor have the roofer came out to make sure it’s not the roof, then he removed the siding to make sure the water didn’t get in there and causing molds or damage long terms. Finally we called milgard out to check the windows. The tech came out and told us it’s the windows issue and unfortunately Milgard windows seem to get this kind of issues. He assured me that will be taken care of and milgard will help us paying for the cost of having our contractor inspected behind the siding for additional damages. He said he will put that in the report and someone will call us to work it out. I also spoke with the warranty department soon after to follow up and she said the supervisor will contact me. A month or 2 passed with no news from Milgard. The contractor contacted milgard about this and was told we have to pay for it?!? Then the lady called and left me a voicemail demanded that I have to pay the contractor and Milgard may or may not cover that cost?! She also emailed me demanded the same thing. I cannot believe what I have heard. What kind of customer service is it? And what kind of warranty is it? If milgard has this windows issue maybe it should be broadcasted. And when an issue being brought up, management should be involved and follow up accordingly instead of letting employees handled calls inappropriately and harassing customers with messages and emails. Where is the supervisor when requested?

Love the way Milgard stands behind their product!

Two technicians arrived earlier than appointment due to cancellation of another job, but they called and asked if could come earlier. I loved that aspect! Worked on two casement windows fast, efficiently, had all the parts, knew exactly what to replace, tested windows and they were gone. Less than an hour of professional service, courteous and experience. A.D and R.M.great employees for Milgard. Very satisfied with Milgard Windows and service. TC

My windows were installed in 1985 and had developed streaking and condensation between the panes. I had the original receipt so decided to see if they would repair or replace the windows. Milgard was happy to. It took a few emails during the month of May (2017) to get details ironed out, then the replacement windows were made and the installer scheduled for September. The window installer replaced one window and said he needed different equipment to install the other. The next reschedule date was in March (2018). Different installers came and installed the second window, no problems, no special tools required. Huh. Windows look great, job well done, took too long.

I had 5 separate appointments to replace the same window. Each time the installation was called off after I set aside the time and changed my plans to be there for the technician. Each time the window did not ship from the factory. Each time I called customer service because they did not call me. Each time I was assured somebody would get back to me within 24 hours with an explanation and reschedule. Never happened. I had to call Milgard. On three occasions I asked to speak to service mgr. Never available. The first time he never returned my call so after a few days I tried again. He made promises he did not keep. The second time I was transferred to a manager that was out of the office for the following week. No help there. Third time the mgr made promises to get back to me he did not keep again. The story goes on as do the failures to support the customer. I have finally received the window. It had the wrong hardware so I took hardware off old window. The finish was poor. Sevral spots where the rails and stiles joined have significant chipout. I stained and varnished and it looks ok but again, quality is lacking. Nuff said. Unhappy customer.

We were very pleased with both the quality of the windows, the warranty, and the professionalism of the installation team. We feel very comfortable that we received great value for our investment!

Milgard is responsive and handled my issue quickly and professionally. I am glad I chose Milgard for all of the windows in my house.

A number of years ago we replaced all our windows w/ Milguard...not only are they the best windows out there but they are the greatest service company in the business. If they can’t fix something they replace it: no questions asked. Just: the best!

Customer service was good. It took 2 months for them to come out the first time. They fixed our windows and said another needed to be replaced. Measurements were taken and another appointment was scheduled for a month later. They ordered the wrong window so they had to reorder and the new window was replaced 2 weeks later. The technicians were on time and worked quickly.

I built windows and doors for years. These are absolutely awful. The screen door track broke in numerous places and they refused to help. The help they did provide gave the wrong parts. They do not stand by their work and give every reason why it is not their problem.

I would never spend money on this garbage.

The in-home service tech was extremely professional. He was polite and very knowledgeable. He was serious about his work. I recognized him from a previous repair and I trusted leaving him alone to complete the job. He left the work space very clean. He was kind to my friendly dog!

Milgard has high-quality products and an excellent lifetime warranty. But, maybe its warranty is too good! Milgard must have a plethora of repairs to respond to. I never spoke to anyone about my repair. My concern was addressed and scheduled via auto-email. I would have preferred to speak to someone over the phone. Also, I waited nearly 2 months for an in-home tech to arrive. This is too long of a wait, but worth the quality workmanship. Finally, it turns out the warranty does not cover screen doors. If I had spoken to someone, I would have found this out sooner. Or, maybe it's my fault I did not read the fine print.

Overall, I am satisfied with Milgard... Thank you.