Milgard Aluminum Half Vent Sliding Window XO,OX Reviews

Did not talk with a service rep, all was done by email. First requested service on Jan. 26, 2018, on Feb. 13 received appointment for March 5. Many emails between Jan. 26 and Feb. 13 about problem with window which were described in original email. I don’t consider 6 weeks as very prompt service. The service tech was very professional and the window is now repaired. I do not recommend using email for a service request.

The gentleman sent to resolve my window issue was prompts, courteous and professional.

My major problem was the french doors were hitting each other on closing despite 4 prior visits and adjustments. The techs this time were able to fix the problem by moving the door jamb on one side. They also lubricated the lucky mechanism which was frequently malfunctioning.

The techs were friendly and got the job done. I'm hoping that the fixes are long lasting and that the doors don't need to be re-manufactured.

The technician that replaced our window worked very quickly and efficiently. He was also very personable and neat. We found it hard to believe that the window could be replaced so fast and easily. Thanks for a very positive experience. We were happy to learn that our new home will also have Milgard windows.

Very impressed with the service of Milgard windows. This is second repair and there is never a question.Techs are very friendly and are very good at what they do. I highly recommend this company

Service guys were great

Bought two custom windows st Home Depot.Both are warped and scrape against each other and door handle is wrong and defective!Horrible product.customer service is a month out and soon as they got your money they don’t care.

I really appreciate the excellent service. Very pleased with the outcome. I would recommend this company.

We've had several windows where seal has failed, leading to problems with the windows. In every case, they have responded quickly. This time, our long-time service provider Shawn, also swapped out the metal slides that allow the windows to go up and down. They've enhanced their technology, and this unexpected service has really made a huge difference. We've been fortunate to have the same technician for a number of window swaps, and he's truly awesome to work with - knowledgeable, personable and looks like he enjoys what he does. It comes through!

Added an addition to my house and had to have a custom windows built. The house has Milgard windows from when we bought it so I thought it best to use them again so they match. 1st delivered the window with the wrong dimensions and had to remake it which added another 3 weeks causing a delay in the completion of the outside stucco of my house. Took 2 weeks just to get someone on the phone to give a timeline on delivery and they assured us it was the right dimensions but couldn't get them to send any paperwork to confirm. Today they just delivered the "replacement" window and they remade it exactly like the 1st wrong window. Completely wrong dimensions from the paperwork. They have some SERIOUS service issues going on. No matter the quality I would never recommend due to the hassle and massive delays they have cause in my remodel.

It took four service visits before a permanent replacement was made. Twice, a replacement glass was rejected due to quality problems (faulty Low-E coating on the replacement) and during the lucky third try, when a acceptable replacement WAS received, an unfortunate accident left us with a window broken on install. This was NOT the service techs fault as he was working in less then optimum weather conditions. After the fourth try (which was expedited by Customer Service), the replacement is in and looks good.

The two rejected windows were flagged by the service tech, not by me, the owner. I am grateful they took the effort (and had the authority) to make those decisions.

So, service tech performance is A+, but quality control of the replacement window inserts, not so good.

We recently renovated and Milgard was recommended by our contractor. The quality and attention to detail is poor. Several minor issues like rubber seals and scratches on vinyl were noted in many of the units. A French door has a bent mental strip that runs along the inside edge of the door that inhibits the opening and closing of the door. Another slider has deep scratch in the vinyl. Our largest purchase was a 12 x 8 slider. It arrived to our home significantly damaged and was installed with the promise Milgard would immediately repair or replace it. We were forced to file a warranty claim on a brand new product that arrived directly from the manufacturer damaged. If we were home at the time of install we would have rejected the order.

When Milgard finally arrived to repair the damaged unit the repairmen were extremely unprofessional. They had quite a lot of negative words to say about the installers as well. We immediately contacted our contractor and asked the repairmen to relay the issues they were having and they refused to speak with him. Then when our contractor came to meet with them they completely denied rejecting his call and the negative things they had shared directly to us. As consumers we are extremely disappointed in milgard from a quality as well as a customer service perspective. Unfortunately we are now stuck with these windows and fear that despite their lifetime warranty every potential issue will be met with resistance.

Good service. Had to wait 7 weeks for service.

After nearly 30 years of use our Milgard sliding glass door developed some air leakage where the two door halves interfaced. After some discussion on the phone the customer service department mentioned they had a service call in the area and would drop by to take a look. After assessing the condition the tech suggested a couple of possible fixes, but the primary cause of the leak was that the house had shifted on its foundation so aside from replacing the door, there was not much they could do. (By the way, I live on an Island)Although they were not able to resolve the air leak, their support and customer service was exemplary. After 30 years, to make a house call without charging us was almost unheard of in this day and age. No wonder they are still in business.

We extensively remodeled our home 15 years ago, and that project involved changing out all of the windows in our existing home and adding new ones to the addition. We selected Milgard Windows for the project, and we continue to be pleased by the workmanship, durability, and customer service. Twice we experienced a mechanical failure on single hung windows, and both times a Milgard service tech quickly and efficiently made the repairs, since we have a lifetime warranty on the windows. We highly recommend Midgard windows.

I have been very happy with my Milgard windows that replaced my original windows from 1925. We have had to have 2 panes replaced since the 40 windows were replaced 13 years ago. No problem getting them replaced. Once I contacted Milgard, they arranged to replace them, but it took a few months til they arrived. TEchnician showed up within the time scheduled each time, which I really appreciate and he was tidy and professional.

The service tec was prompt, professional and informative. He made a great representation for Milgard.

I called for an appointment June or July 2017. I had several appointment times cancelled by Milgard; the window was replaced in March 2018. 8 or 9 months to have a window replaced is un-acceptable. Milgard had been more effecient in the past.

I made so many calls to Milgard, I cannot rate phone conversations.Cannot recommend Milgard anymore, except for the tec person.

The guys who came both times we very good at their job and professional