Milgard Aluminum Vertical Sliding Window SH Reviews

When I called Milgard, the CSR was the most unprofessional, unkind, and downright rude person I ever talked to. She even went to insinuate the window was not Milgard. We hadn't heard from Milgard in 8 months when out of the blue we received a call from a service rep to come and look at the window. Lo and behold he confirmed the window was Milgard and was under warranty. Jon was the most professional and kindest person. He apologized for the unprofessionalism we endured. the window has been fixed, but we would NEVER in a million years recommend Milgard to anyone.

Was just surprised how long it too to have the window replaced.. It did NOT cause any harm. just surprised.

The issue we have had for over two years. The door has been replaced because it leaked. The replacement also leaked. Parts were supposedly ordered in September 2017. Parts arrived in February 2018 and were installed. Don't know for sure if the leak is fixed but Milgard Office is absolutely terrible with their responsiveness for getting a replacement delivered. The techs who installed were absolutely the best and always have been the saving grace for Milgard. I would never buy another Milgard window, however.

We recently moved into a newly constructed home. We absolutely love our Milgard windows. They are very attractive and function nicely. The service technician Brian just finished. He did a great job. He came by early after calling us first. Your customer service rep/scheduler in Portland ( don’t know her name) was super nice and helpful the few times we spoke with her over the phone. Milgard seems like a great company.

Scheduled three times for service. Replaced all windows and 3 patio doors in our house. One of the door windows was scratched in transport. Scheduled for service two months after installation. Service called and said they had to reschedule two months later. Waited all day for rescheduled service. Nobody showed

Everything was great, except for this review process. It's not taking my nickname and I have to keep changing the name. This is a pain.

Servicemen called before he arrived to let me know he was on the way..was very professional and did a great job in a timely manner..very satisfied

Technicians were super. On time, called first, fixed everything very quickly.Only problem was having to wait over 2 months for them to come out. If that had happened in an acceptable time frame this would have been 5 star service.

Milgard cancelled the service call shortly before the scheduled appointment on two occasions which was frustrating. After talking to a kind and courteous service rep on the phone, the issue causing these cancellations was identified and rectified. The third attempt for servicing occurred as scheduled and solved the problem.

door works better then ever

He knows what he is doing and got it all done in a short period of time.

Milgard needed to correct a slightly squeaky sliding door at an insulation location. Although it took a month for a tech to arrive to take care of this minor issue, I was pleased that the Milgard tech, Aaron, was so knowledgeable, professional, prompt and polite! He even gave me a "10 minute away" call which I appreciated a lot! He quickly diagnosed the problem, fixed the squeaky insulation location, gave me advice I asked for to help minimize any future squeaks on my own, and was out in 15 minutes! Calling Milgard for service is straight forward...they do stand behind even the smallest concern about their product! From: Don...a very satisfied customer!

The technician had a good attitude and was well trained.

The service tech that did our replacement knows exactly what he needs to do and always is kind and conscientious. Five stars for him for sure.

From on-set of call for repair to finishing touches, Milgard deserves A+! Customer service oriented, professional and knowledgeable.