Milgard Tuscany V400 Sliding Door 3 Panel Reviews

Nick was first rate. Prompt, quick and clean. He solved the problem

My overall experience was great, it just took a long time. The original service request was put in October 26th and first response from Millguard was November 12th. Service was completed today, February 23rd. Fortunately, this was not an emergency situation. But 4 months to complete is way too long.

The onsite techs (both inspection and installation) were very friendly and professional. My new windows look great.

The initial rep is definitely in the wrong line of work. Zero stars for her. Her supervisor was great I'm giving the overall experience 5 stars for the end result, minus 1 star for having to ask for a supervisor. I can't comment on the repair, as it hasn't been done yet.

Details: My repair appointment was coming up to replace 5 window panels. I asked Milgard to deliver the panels ahead of the appointment so they could be pre-painted before the installation to keep the dust from sanding and other mess in the garage. The first rep said firmly "no, absolutely not, we don't do that for customers". The supervisor said "yes, absolutely, we can deliver them day after tomorrow." And they were.

I also asked the first rep about getting 2 screens replaced under Milgard's one year warranty on screens. She responded "no, it's been over 12 months since delivery to the dealer. It doesn't matter if they were installed less than 12 months ago." However, the warranty says it starts from the date of installation, and the supervisor corrected the situation.

Easy process, everything was smooth, on time, and well coordinated. thank you!

I had a pretty substantial issue with the fixed panel on a 10 year-old sliding glass door. I filed a warranty claim on-line, and received a call within a few days (it could have been the next day, I don't recall) to schedule a service appointment several weeks later.

The service tech showed up within the scheduled time frame, called ahead to let me know he was coming, and worked quickly. I think the issue was bigger than he had been led to expect, but still took care of it far faster than I expected.

The technician was very knowledgeable, explained the issue and then fixed it. Thanks

Awesome service, promptly on time ! And problem resolved in minutes.

My general attitude towards surveys is that "the world has gone survey crazy". As such I will only provide ratings and a review if the service call was either very bad or very good.Today's service call was in the Very Good category. The serviceperson called ahead to say that his last appointment ended sooner than expected, and was it alright if came early. It was and he was able to quickly complete the repair, and in particular offer cleaning and maintenance suggestions for the Milgard windows installed during the past year. I was impressed.

This is the second window that they replaced without any hassels.

Only problem was, it took 5 months to get the proper window in, so it could be replaced.

Some initial hiccups. Long hold time on phone, and not everyone who initially answers know what jurisdiction Fresno falls into. Used to be Hollister but was changed sometime back to Simi Valley, but a couple of times was mistakenly transferred to Hollister then had to be switched to Simi Valley and couldn't be bumped to the front of the phone hold system meaning waiting an additional 15 or 20 minutes to speak to someone about my problem which I had already waited on hold that amount of time to speak to someone at the wrong office. Also, first scheduled service call the wrong glass was ordered when I double checked with the customer service person on the phone about making sure to order the correct obscure glass. She had assured me she saw the original order and type of glass but when the repair guy showed up, it was clear glass. Had to reschedule for a month later. No big urgency, just wondered how the correct glass was not ordered properly in the first place.

The technician had excellent customer service with a wide range of knowledge of windows installation and repair !

The Milgard service professional was very knowledgeable and helpful. It's nice to have repair guys that actually know how to install the product and fix it when its broken!