Milgard Tuscany V400 Sliding Door 3 Panel Reviews

Prompt, polite professional service Technician was a super nice guy and patient tooo

Appreciate your excellent customer service Jocelyn!

They said they weren’t getting my emails even after I confirmed their address twice. Service rep was very short with me on the phone. Installer was timely, quick and easy to work with.

Within one month of install, Essence sliding doors developed interior water stain marks. Two service calls provided two theories for cause of stains (inadequate seal at glass or inadequate seal on bottom of door at track), but both theories have significant “holes”. Still working to get a solid determination of what caused the problem.

I cant say enough about the ease of working with Milgard. top notch service and quality.

It was well over a year ago that I first notified Milgard about problems with my windows. So from that standpoint it was poor service. When service representatives first came, about six months ago, they took measurements of my windows. They did apologize for the long delay. Then finally repairmen came with my replacement glass and did a great job, were extremely courteous. The long wait for service was problematic.

Took over six months to replace two windows. Milgard people mis-measured the windows twice. Cannot get anyone to talk to you, and they could care less when it gets done. I have always recommended Milgard but am now rethinking this.

This was a THIRD service call where techs either overlooked or failed to fix known weatherstripping problems. This has been going on for over one year. Besides what is above,

1. Scheduling system is terrible. Sending me a “confirmation” email w/o checking my availability before hand.

2. Re-scheduling when the “confirmation” was an unavailable time added two months.

3. After multiple emails requesting a call back to actually “confirm” an available time took weeks.

4. When I cancelled appointment because of a family member’s health emergency, I got a rude voicemail that I was a “no show” and told they won’t come back

5. I called the rude voice mail person, asked to speak w/a supervisor, told not available, and I’d have to call back bc they won’t take a message

6. Tech person showed, knocked on my door so lightly I could hear them, failed to ring the doorbell, and called me

7. Told tech “I’m home, come back to the door”, and instead he just walked in the front door w/o me opening or waiving in

Every step of the way Milgard’s service was TERRIBLE. I’d give zero stars if possible

We had a milgard door installed that was determined to be warped and the locking mechanism does not work properly. A date was scheduled for the door to be replaced and the day prior we were notified that the door was on back order with no estimate as to when it may arrive. This comes after a last minute back order on the windows for the same project caused a three week construction delay on our room addition. We are quite displeased with Milgard.

It took far too long for Milgard to respond but when they did it was perfect.It was two months before the first person appeared at our door but he didn't come to look. He brought the glass with him and did the replacement without question and did the work in less than 30 minutes. THAT IS SERVICE!It was worth the wait. Thank you Milgard.

Some of my Millard windows which were insatalled about 15 years back were not closing fully. I remembered my contractor mentioning that they carried a lifetime warranty. Anytime I look for service of a product even within warranty period they end up needing the purchase receipt which I invariably would have lost. Millard just required the numbers on the windows and they also describe on their website how to find them. I called Millard service and with those numbers I could schedule a service.

The person who came to service the windows was very polite and knowledgeable. He replaced the sliders and tested the locks to make sure all my 4 windows worked properly - all this at no charge to me! Without any hesitation I can say that this is the best product warranty service experience I have ever had .

I had several windows that needed service. Before the Milgard technician inspected all my issues inside, he walked the outside of the house to see if he could spot any additional windows with broken seals. Parts were ordered and in a reasonable time, two technicians came back to install parts. I was especially impressed that the technician checked out another window adjacent to the one he was fixing, took it out and lubricated it with silicone - what service! I am still waiting on a new screen I ordered, but that should eventually arrive... I am very pleased with all the warranty repairs and the quality of the Milgard windows.

The service crew that came to replace a window was absolutely exceptional. They even adjusted a sliding window door to the patio on their own initiative which was not part of the requested service. They went above and beyond and all 3 were very friendly.

Very nice guy. They replaced the window so professional. The service was great. I am glad that I have chosen Milglad glass. Highly recommend to my friends.

Excellent, customer-friendly folks!

I don't think the tech could fix the problem, because i believe it's the door design it self . So when I get time im going to go to the plant in fife and look at your doors and compare. Thank you.

The men who came out were courteous, friendly and professional. They did a great job. I would definitely recommend Milgard to others.

I have requested window replacements three times and have received nothing buy excellent care. Thank you for your professionalism and quality windows. Milgard is a company that stands behind their guarantee.