Milgard Ultra Double Casement w/Center Picture Window Reviews

The latching mechanism on 2 double hung windows did not work. Obviously both windows were not tested before shipping or they were tested and shipped knowingly defective. Waited 3 weeks for a service tech. The window frame inserts were not installed in the proper location on the frame and that is why the locks didn't work.The service tech butchered the window frame insert to make the latches operate properly. I could have done that myself in 2 seconds.

I was immediately connected to the correct department to handle my matter. Customer Service Rep was kind and helpful. The repair was done within a week and the Service Tech was AWESOME. Kind and worked efficiently

Fast, professional and courteous!I will never buy any other brand.

They came earlier than I was told, which surprised me, but they were very fast and did a super job.

The technican was very good and professional in repairing the window.

I initially took the time to provide you with what was requested,...pictures & measurements. You clearly did not even look at them because it took the installer 3 trips to get 2 windows correct. He kept bringing the wrong windows. It was only on the 3rd trip did you move up my appointment. Once installed, it was fine.

Built our house in 2014 and had two windows go bad, seal on the inside leaked Milgard was quick to respond and they repaired the both windows under their 100% lifetime warranty. It's great to have a company is actually stands by their warranty.

This service was great!

While it took a while to respond to our initial request, we were more than satisfied with the service. I would buy Milgard just to know I would get this service if something goes wrong.

Was very pleased with the Milgard rep's professionalism and punctuality both when he came to check and then the actual repair. On time both times, and no questions asked.

Appreciate the reps, the folks arranging the service calls, and Milgard for standing behind their product.

Warranty repair work requested. They were prompt and efficient in correcting the minor problem. The staff was professional, helpful and caring. Highly recommend this fine organization and their product they back.

The Tech call to confirm my service the morining of and showed up on time ready to work. He replaced the window in a very short time looks good as new. Thanks

Service tech came on our snowiest day and quickly and pleasantly installed our new window. The only negative with Milgard replacement service is that I wish they would cover their shoes or take them off when inside.

I appreciate that Milgard lets me know the approximate time of their visit. Omar came and replaced glass in a slider and a picture window. He also replaced the vertical piece where the screen door closes in our slider. We have requested that this be fixed several time and this time it was fixed. The truly stand behind their warranty.

Did not talk with a service rep, all was done by email. First requested service on Jan. 26, 2018, on Feb. 13 received appointment for March 5. Many emails between Jan. 26 and Feb. 13 about problem with window which were described in original email. I don’t consider 6 weeks as very prompt service. The service tech was very professional and the window is now repaired. I do not recommend using email for a service request.

The gentleman sent to resolve my window issue was prompts, courteous and professional.