Milgard Ultra Double Casement w/Center Picture Window Reviews

the service provider had to visit three to four time to fix 4 windows still one window isn't right size, I can fell lot of cold air near that window. called couple time left VM no reply?????

Milguard windows are generally problematic, but the service to have them replaced is good. From my initial call it took about 4-6 weeks to get someone to come and look at the problem, and when replacements were needed it took about 6 weeks to get the new windows, so 3 months start to finish. The people who came were smart and professional, which is a GREAT improvement from the last time a few years ago. Milgard seems to be hiring good people and should be recognized for that.

The tech came early after calling to make sure we were home. He was very pleasant to deal with and extraordinarily efficient in dealing with the problem windows. He was here and gone in less than 10 minutes so that we could get on with our day. Great service!

The technician argued with us about the screens, then promised to check with the home office to see if they could remedy the problem and promised to call us within five days. That was February 28, and we still haven't heard from him on March 22, although we have texted him twice. We love our new windows, but your technician did not live up to your reputation.

Replaced brackets on several windows in our home. Suggested ongoing maintenance for continued operation. Was very efficient, polite, etc.

The coordination of getting a tech to come out was OK. My window installer faxed a service request, but Milgard said that they never received it. That can happen. So I called Milgard, waited for about a week, but no one called me back to confirm an appointment. Rep said that it was because I didn't have a reference number??? Was a bit confusing. To arrange an appointment was disappointing because it took several weeks to get an appointment for a Tech to come out. However, what made up for all of this was the great Tech that eventually came out. He was courteous and I peppered him with multiple questions which he graciously answered. Overall, I love my windows and have gotten many compliments. Just work on getting a tech out more quickly.

The window that has a bad seal was replaced without any problems. The service person was on time and very professional. Thanks for a job well done.

I ordered and paid for screens in August 2017 and finally received them in February but the installer took one of my good ones and we’re still left missing a screen. Supposedly after many calls and emails I should receive today???? Also I have been working with Milgard on my sons windows that have Issues and has for years. They have come out several times and they still aren’t right. I was assured by the installer and customer service that they would take this up with Gary rumbaugh (who is technically in charge of this are)but to this day I haven’t heard back from him either. It is a constant fight to get an answer and proper service from milgard. Terrible service.

Very pleased that Milgard replaced the broken glass at no charge. The service tech was polite and took care of the issue in about thirty minutes. A local window screen shop here in San Jose could have sold me a new window, instead they told me about the serial number on the window frame and I should call Milgard. Kudos to them also. When I replace the two living room windows I will be calling Milgard.

The damaged windows in our house were replaced as soon as the company was notified. Ho fuss , No muss.Haven't seen this kind of service from any other company for a long time.

The only reason I gave Milgard 4:5 is due to a screw-up on the window order meaning they had to schedule another trip a month later to complete the job. The service workers are fantastic. They are efficient, very knowledgeable, courteous, and friendly but professional. We were really happy with their service which involved replacing several windows after 18 years under warranty. Milgard just needs to pencil in a second appointment for two weeks out just in case on a big job like ours, there is a mistake with the number of windows ordered.

Your response to my inquiry was prompt and fully responsive to my needs. Everyone I dealt with was courteous and knowledgeable. And my windows now all work as intended. Thank you.

Called for service and the Rep arrived within a few days. Glad was ordered and installed within a few weeks. Service was in and out in a couple of hours. Excellent work....Thanks again,

I can't give any more stars because I was never contacted by anybody from customer service. I filled out the online form nearly 2 weeks ago, but never received a call or email.

We had replaced all our windows with Milgard. Later we noticed that two of the windows had streaks inside the double panes so we requested to have them replaced. No problem - they came and replaced them. Good quality windows, work, service and people